Anais Guzman
Summary
Personable Enrollment Specialist with talents in customer service. Easily adapts to changing assignments and multiple priorities. Excellent telephone and email skills. Consistently remains calm in stressful circumstances.
Compassionate Family Support Specialist with experience providing resources and assistance to families in crisis. Strengths include effective communication, problem-solving, and empathy, along with knowledge of community resources and case management. Previous roles demonstrate significant impact through support and advocacy for vulnerable families, contributing to improved family stability and well-being.
Overview
16
16
years of professional experience
Work History
Family Support Specialist
Centro de la Familia
Greeley, CO
04.2026 - Current
- Facilitated family support meetings to assess client needs and resources.
- Developed individualized service plans to promote family well-being and stability.
- Collaborated with community organizations to connect families with essential services.
- Provided crisis intervention and emotional support during challenging situations.
- Educated families about available programs and resources within the community.
- Conducted home visits to evaluate family dynamics and safety conditions.
- Assisted with the development of parenting skills and strategies for families.
- Conferred with clients to discuss personal options and goals
- Organized educational workshops related to health and wellness topics.
- Collaborated with probation officers, school representatives and other key individuals in community to support adolescents and families.
- Participated in weekly staff meetings to discuss caseloads and best practices.
- Maintained detailed records of client interactions, progress, and outcomes.
- Provided case management services to families in need of assistance.
- Created written reports summarizing assessments, interventions, and recommendations.
- Collaborated with community partners to ensure families received adequate resources.
- Coordinated referrals to appropriate agencies or programs as needed.
- Established positive relationships with clients by demonstrating empathy and understanding.
- Ensured all documentation was accurate and up-to-date according to agency policies.
- Educated parents on child development milestones and positive discipline techniques.
- Advised on public benefits such as food stamps, housing subsidies, Medicaid.
- Managed parent support groups addressing topics such as positive discipline and parenting styles.
Enrollment Specialist
Sunrise Monforts Family Clinic
Greeley, CO
04.2019 - 04.2026
- Facilitated patient enrollment processes at a family clinic.
- Coordinated insurance verification to ensure patient coverage.
- Managed patient records using electronic health record systems.
- Assisted patients with completing necessary forms and documentation.
- Educated patients about available healthcare services and programs.
- Trained new staff on enrollment procedures and clinic policies.
- Resolved patient inquiries regarding enrollment status
- Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.
- Completed day-to-day duties accurately and efficiently.
- Provided one-on-one, individualized support to families navigating Medicaid and financial assistance
- Guided clients through complex application processes, ensuring understanding and access to benefits
- Built trusting relationships with diverse families to reduce barriers to healthcare access
- Advocated for clients to ensure timely services and support
Safety clerk/HR Assistant
JBS Beef Plant
Greeley, CO
08.2010 - 04.2019
- Ensured compliance with safety regulations and protocols in meat processing operations.
- Conducted regular inspections to identify potential hazards in the workplace.
- Assisted in training new employees on safety procedures and equipment usage.
- Collaborated with management to develop and implement safety policies.
- Participated in safety meetings to discuss ongoing concerns and improvements.
- Updated safety signage and communication materials throughout the facility.
- Collaborated with other departments within the organization to coordinate efforts related to occupational health and safety initiatives.
- Documented all activities related to health and safety issues such as training sessions, incident investigations.
- Coordinated training sessions for employees on safety protocols and best practices.
- Provided administrative and operational support in a fast-paced HR environment
- Assisted employees individually with forms, documentation, and workplace resources
- Handled sensitive personal information with professionalism and discretion
- Coordinated communication between staff and HR representatives
- Contributed to a supportive and organized workplace environment
Education
FDC - Family Developmental Credential
University of Connecticut
Storrs, CT 05.2026 - 08.2026
Notary
Colorado Secretary of State
Skills
- Patient advocacy
- Insurance verification
- Electronic health records
- Community resource connection
- Enrollment procedures training
- Effective communication
- Time management proficiency
- Exceptional communication
- Record maintenance
- Decision making aptitude
- Benefits administration
- Confidentiality handling
- Strong organization
- Cross-functional teamwork
- Bilingual English and Spanish
- Client advocacy
- Case management
- Community outreach
- Data documentation
- Service planning
- Patient enrollment
- Multicultural sensitivity
- Child development
- Family dynamics
Languages
- Spanish
- English
Timeline
FDC - Family Developmental Credential
University of Connecticut
05.2026 - 08.2026
Family Support Specialist
Centro de la Familia
04.2026 - Current
Enrollment Specialist
Sunrise Monforts Family Clinic
04.2019 - 04.2026
Safety clerk/HR Assistant
JBS Beef Plant
08.2010 - 04.2019
Notary
Colorado Secretary of State