ANAIS MERCADO
Plantation,FL
Summary
Healthcare Enrollment Specialist with expertise in human resources and employee benefits, excelling in customer support and data management. Skilled in telephony systems and bilingual communication, consistently recognized for outstanding customer satisfaction. Committed to enhancing healthcare enrollment processes through strategic coordination and communication.
Overview
14
14
years of professional experience
1
1
Certification
Work History
LANGUAGE ENGLISH AND SPANISH TRANSLATOR
Freelance and Upwork
Plantation, FL
07.2019 - Current
- Delivered accurate interpretations
- Used active listening for documentation language clarity
- Maintained message tone
- Coverted written text from one language to the other (English & Spanish)
REMOTE BILINGUAL MEDICARE SUPPLEMENT UNDERWRITER AND BUSINESS SUPPORT ASSISTANT (ENGLISH AND SPANISH)
Willis Towers Watson
Plantation, FL
09.2023 - 02.2024
- Resolved cases
- Led workshops
- Informed participants on appeals status
- Used Jira for risk analysis
- Set appointments
REMOTE HEALTHCARE ENROLLMENT SPECIALIST & BILINGUAL CUSTOMER SERVICE
Sagility Healthcare- CVS Health
Plantation, FL
02.2022 - 02.2023
- Guided healthcare benefit choices via Avaya Phones
- Provided cloud based customer service collaborations and solutions
- Analyzed and corrected benefit packages billing documentation
- Alerted teams on essential clients needed benefits updates
- Corrected benefit discrepancies for clients employees
- Engaged in specialized training projects
- Attended the clients translation and manager escalation phone lines
TEACHER
Charter Schools
Tamarac, FL
07.2013 - 06.2014
- Enhanced student growth through interactive games
- Partnered with educators and parents to achieve learning objectives
- Utilized positive reinforcement for student focus
- Provided consistent lesso feedbacks to students
TEACHER INTERN
Plantation Elementary School
Plantation, FL
09.2013 - 11.2013
- Facilitated discussions, expanded student engagement
- Designed learning outcomes, addressed student’s learning needs
- Logged observations for leadership’s lesson reviews
MANAGER & RECRUITER
Dominguez and Goodman
Sunrise, FL
07.2011 - 09.2013
- Sourced talent, optimized recruitment processes
- Coached sales staff, boosted customer service performance
- Managed clients’ purchasing accounts
- Ensured service excellence
Education
Bachelor of Arts - Elementary Education
University of Turabo
Miami, FL01.2013
Skills
- Eligibility Verification
- Claims Processing
- Regulatory Compliance
- Patient Communication
- Enrollment Procedures
- Problem Solving
- Attention to Detail
- Interpersonal Skills
- Benefits Enrollment
- Database Management
- Confidentiality Maintenance
Certification
- SUBSTITUTE TEACHER CERTIFICATE - Florida Department of Education - 2014
- TEACHER CERTIFICATE, ELEMENTARY EDUCATION - Florida Department of Education - 2017
- CHILDCARE TRAINING - Department of Children and Families - 2017
- LEADERS OF LEADERSHIP CERTIFICATE - Harvard University - 2020
- TEACHING ENGLISH AS A SECOND LANGUAGE CERTIFICATE - International Open Academy - 2020
Personal Information
LANGUAGES
English (Native)
Spanish (Native)
Timeline
REMOTE BILINGUAL MEDICARE SUPPLEMENT UNDERWRITER AND BUSINESS SUPPORT ASSISTANT (ENGLISH AND SPANISH)
Willis Towers Watson
09.2023 - 02.2024
REMOTE HEALTHCARE ENROLLMENT SPECIALIST & BILINGUAL CUSTOMER SERVICE
Sagility Healthcare- CVS Health
02.2022 - 02.2023
LANGUAGE ENGLISH AND SPANISH TRANSLATOR
Freelance and Upwork
07.2019 - Current
TEACHER INTERN
Plantation Elementary School
09.2013 - 11.2013
TEACHER
Charter Schools
07.2013 - 06.2014
MANAGER & RECRUITER
Dominguez and Goodman
07.2011 - 09.2013
Bachelor of Arts - Elementary Education
University of Turabo