Anais Moreno
Pasadena
Summary
Dedicated, results-oriented professional with over four years of experience in customer service and team leadership. Demonstrates exceptional communication skills, accuracy in cash handling, and a strong ability to support daily operations in dynamic environments. Currently serving as an Assistant Service Manager, leveraging expertise in leading, coaching, and motivating teams to consistently achieve performance goals. Committed to fostering a positive work culture that drives individual and organizational success.
Overview
10
10
years of professional experience
Work History
Team Member
Little Caesars
06.2016 - 05.2020
- Provided excellent customer service in a high-volume environment
- Accurately handled cash and processed customer transactions
- Worked collaboratively with team members to meet daily goals
- Followed company standards for cleanliness, safety, and food quality
- Assisted with training and supporting new employees
- 4 Years
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
Assistant Manager
H-E-B
05.2021 - Current
- Resolved escalated customer inquiries and complaints, providing solutions that maintained customer satisfaction.
- Lead, coach, and support team members to meet performance expectations
- Handle cash transactions and ensure accuracy in cash handling procedures
- Communicate effectively with staff and management to resolve issues promptly
- Help maintain a positive, productive, and professional work environment
- Supervised front end operations to ensure efficient workflow, excellent customer service, and compliance with company policies.
- Maintained productivity in a fast-paced retail environment.
- Recognized team achievement and coached underperforming staff, improving morale and overall service quality.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
Education
High School Diploma -
Sam Rayburn High School
Pasadena, TXSkills
- Customer Service
- Communication
- Cash Handling
- Teamwork
- Leadership
- Coaching & Training
- Time Management
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Following instructions
- Team building
- Fluent in Spanish and English
Availability
5:00 AM – 10:00 PM
Languages
Spanish
English
Timeline
Assistant Manager
H-E-B
05.2021 - Current
Team Member
Little Caesars
06.2016 - 05.2020
High School Diploma -
Sam Rayburn High School