Anais Rodriguez Martinez
Lehigh Acres,FL
Summary
Proficient Driver with extensive experience ensuring safety and efficiency on the road. Successfully maintained high customer satisfaction and clean driving records, while expertly utilizing navigation systems and optimizing routes. Strong leadership and problem-solving skills, committed to improving team productivity and client loyalty through exceptional service.
Experienced with team leadership and operation management with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Overview
12
12
years of professional experience
Work History
Driver
A Care Transport Service
10.2021 - 09.2024
- Operated with safety and skill to avoid accidents and delays.
- Maintained high customer satisfaction by working quickly and accurately.
- Maintained a clean driving record, adhering to all traffic laws and safety regulations.
- Utilized GPS and other navigation systems to minimize delays with well-planned routes.
- Contributed to the company''s reputation as a reliable transporter, consistently meeting or exceeding performance expectations.
- Inspected vehicles before and after trips to verify safe and reliable operation.
- Improved on-time drop off rates by efficiently planning and scheduling transport routes.
- Collaborated with dispatchers to ensure accurate and timely deliveries for clients.
- Increased client loyalty through exceptional customer service during pick-ups, drop-offs, and inquiries.
Supervisor
Mystic Dunes Resort
11.2012 - 07.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Educated staff on organizational mission and goals to help employees achieve success.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Education
High School Diploma -
Martires De Chile
Cuba07-2005
Skills
- Time Management
- Customer Service
- Clean Driving Record
- Problem-Solving
- Punctual and Reliable
- Patience and understanding
- Flexible Schedule
- Staff Management
- Training and mentoring
- Customer-Oriented
- Scheduling Coordination
- Team Leadership
- Staff Supervision
- Decision-making capabilities
- Creative Problem-Solving
- Strong verbal and written communication
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Driver
A Care Transport Service
10.2021 - 09.2024
Supervisor
Mystic Dunes Resort
11.2012 - 07.2018
High School Diploma -
Martires De Chile