Anais Santillan
Fort Worth
Summary
Dynamic hospitality professional dedicated to enhancing guest experiences through effective communication and conflict resolution. Recognized for increasing table turnover rates and fostering a welcoming atmosphere that ensures high-quality service and guest satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Colonial House Restaurant
Fort Worth
11.2024 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Collaborated with management on developing strategic plans for achieving business goals.
Server
Restoration Hardware Rooftop Restaurant
Dallas
09.2021 - 11.2024
- Cultivated strong relationships with regular customers, enhancing overall dining experiences.
- Demonstrated extensive wine knowledge and food pairing expertise.
- Established a positive atmosphere for guests and staff throughout dining service.
- Implemented effective communication strategies between front-of-house and back-of-house to improve operations.
- Provided in-depth explanations of menu items, addressing food allergy concerns effectively.
- Trained new staff on food and wine knowledge, reinforcing service standards and team performance.
Server
Mesero Restaurants LLC
Fort Worth
03.2018 - 07.2021
- Cross-trained as a bartender, gained expertise in tequilas and expanded knowledge of spirits.
- Increased sales by suggesting complementary items based on entree selections and table ambiance.
- Expedited food and beverages promptly to enhance efficiency and multitasking skills.
Server
Twigs Bistro And Martini Bar
12.2017 - 03.2018
- Maintained high standards of personal appearance and hygiene, enhancing establishment’s reputation.
- Executed comprehensive opening, closing, and shift change duties to ensure operational efficiency.
- Promoted excellent service to customers, resulting in increased referrals and walk-in business.
Key Manager
Buttons Restaurant
01.2017 - 12.2017
- Directed social media marketing strategies to attract new customers and enhance business visibility.
- Developed and implemented a comprehensive rewards program to boost employee morale and reduce turnover.
- Oversaw daily operations, ensuring consistency and quality in food and service delivery.
- Monitored inventory levels and managed purchasing orders to maintain adequate stock supplies.
Server
Colonial House Restaurant
02.2013 - 12.2016
- Streamlined order management to improve table turnover rate with timely meal delivery.
- Maintained cleanliness and stocked server areas to support operational efficiency.
- Monitored menu changes to help customers make informed food choices.
Education
GED -
TCC
Fort Worth, United States05-2012
Skills
- Wine knowledge and service
- Money handling
- Coaching and mentoring
- Tableside etiquette
- Menu expertise
- Banquet coordination
- Hospitality management
- Allergy awareness and safety
- Sales strategies
- Marketing strategies
- Staff training and development
- Effective communication
- Conflict resolution
- Memory retention
- Graphic design and media
- Inventory management
Personal Information
Title: Server
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- TABC
- FOOD HANDLERS
Timeline
Assistant Manager
Colonial House Restaurant
11.2024 - Current
Server
Restoration Hardware Rooftop Restaurant
09.2021 - 11.2024
Server
Mesero Restaurants LLC
03.2018 - 07.2021
Server
Twigs Bistro And Martini Bar
12.2017 - 03.2018
Key Manager
Buttons Restaurant
01.2017 - 12.2017
Server
Colonial House Restaurant
02.2013 - 12.2016
GED -
TCC