Ana Isabel Anaya
Toledo,Iowa
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
First Shift, Ben Filler
Advance Services Inc.
09.2024 - Current
- Performed setup of production equipment to establish optimal performance.
- Delivered proper material to production lines.
- Be aware of hazard and maintaining AC please coworkers around
Customer Service /Health Insurance
TLC Associates/Franklin Medicine
01.2023 - 08.2024
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Assisted clients with filing and tracking health insurance claims to facilitate swift settlements.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Monitored changes in health insurance laws and regulations to verify continuous compliance.
- Negotiated with insurers to secure industry-leading health insurance coverage for clients.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Developed relationships with providers and networks to achieve favorable client coverage.
- Developed and maintained client databases to track customer service interactions and evaluate service quality.
- Analyzed risk factors to recommend appropriate coverage levels.
- Educated clients on insurance policies and procedures.
- Negotiated contracts and terms of sale with potential customers.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Calculated premiums and established payment methods for sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Roof Top Bin Filler
Advance Services, Inc.
09.2022 - 11.2023
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Complied with safety, health, and environmental regulations as prescribed by the company safety staff.
- Proved successful working within tight deadlines and a fast-paced environment.
Production /bag Helper
Advance Services, Inc.
06.2023 - 09.2023
- Re-bag materials to prepare Or restock or orders
- Followed supervisor instructions to complete tasks on time.
- Performed manual labor and random jobs to help teams accomplish goals.
- Participated in training sessions to enhance skills and knowledge.
Janitorial Supervisor
Nationwide Office Care
02.2023 - 06.2023
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Conducted or assisted with screening and hiring of job applicants, training employees, and administering performance reviews to maintain adequate and qualified workforce.
- Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
- Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
- Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Addressed customer feedback and complaints to maximize satisfaction.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Production Technician /Re-work
Advance Services Inc
09.2022 - 01.2023
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
- Promptly documented and reported all defective equipment and hazardous conditions.
- Performed setup of production equipment to establish optimal performance.
Housekeeping Supervisor
Devonson Homes Inc
09.2018 - 07.2022
- Increased employee performance through effective supervision and training.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Evaluated employee performance and developed improvement plans.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Scheduled and prioritized tasks to staff, overseeing work completion.
Education
Preparatoria UDG
Tizapán Alto, Jalisco05.2015
Skills
- Leadership
- Trainer
- Interpreter Spanish/English
- Customer service
- Materials inventory
- Supply orders
- Housekeeping
- Industrial cleaning
- Pelletizer operator
- Physical corn examples
- Safety awareness
- Translator
- Training
- Hiring employees
- Interviews
- Knowledge on safety for employees and travelers
Currentresidence
Toledo, Iowa
Languages
Spanish
Native or Bilingual
Timeline
First Shift, Ben Filler
Advance Services Inc.
09.2024 - Current
Production /bag Helper
Advance Services, Inc.
06.2023 - 09.2023
Janitorial Supervisor
Nationwide Office Care
02.2023 - 06.2023
Customer Service /Health Insurance
TLC Associates/Franklin Medicine
01.2023 - 08.2024
Roof Top Bin Filler
Advance Services, Inc.
09.2022 - 11.2023
Production Technician /Re-work
Advance Services Inc
09.2022 - 01.2023
Housekeeping Supervisor
Devonson Homes Inc
09.2018 - 07.2022
Preparatoria UDG
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