Anaisia Guerra
Reedley,CA
Summary
With over ten years of customer service work experience. I have obtained many skills such as being self-sufficient. Responding to customer inquiries via phone. automated texting through a professional system and providing product service information. Being motivated and reliable with a strong Work ethic has been a great attribute in past positions. Collaborating in a Team environment and taking initiative to resolve customer service concerns. Dedicated to consistently meeting or exceeding every customer service expectation.
Overview
11
11
years of professional experience
Work History
Independent Contractor / Courier Delivery Driver
Golden Express / Ontrac
06.2022 - 09.2023
- Dependable and service-focused courier motivated to deliver consistent, prompt, and courteous service
- Reliable, energetic, and required to be sufficient at multitasking with the ability to pay attention to detail
- Organize packages, utilize navigation providing efficient on-time deliveries
- Comprehensive visual memory with an excellent sense of direction
- Providing an efficient customer service experience is most important.
Pharmacy Clerk
Walmart Inc.
04.2016 - 08.2020
- Provide initial intake for patients
- Checked out pick-ups of pharmaceuticals
- Billed various medical insurance companies regarding cost or co-pays
- Reviewed prior authorization statuses for patients
- In addition, managed incoming and outgoing phone calls from patients
- Produce sustainable relationships of trust through open and interactive communication with customers/patients.
- Maintained patient records with confidentiality
- Participating in quality control and quality assurance
Customer Service Representative
Walmart Inc.
10.2012 - 04.2016
- Provide customers with assistance regarding returns and exchanges
- Sending/receiving money through MoneyGram
- Assistance paying utility bills
- Answered questions about products and services
- Resolved issues with purchases
- Providing information about Walmart policies and services
- Managed multiple customers during high volume while prioritizing customer satisfaction.
Education
Some College (No Degree) - General Studies
Southern New Hampshire University
ONLINEHigh school diploma -
Ronald Reagan High School
Dinuba, CA05.2010
Skills
- Multitask
- Microsoft Word and Excel proficient
- Adaptability
- Active listening skills
- Time Management
- Customer Service
- Problem Solving
- Interpersonal Skills
- Exceptional communication
- Conflict resolution
References
- Bing Montemayor, Pharmacist, Walmart Inc., Dinuba, CA
- Gina Gonzalez, Customer Service Supervisor, Walmart Inc., Dinuba, CA, (559) 907.1584
- Jessica Lopez, Lead Pharmacy Tech, Dinuba Pharmacy, Dinuba, CA, (559) 406.5811
- Laura Guerrero, Lead Pharmacy Tech, Costco, Visalia, CA, (559) 942.6637
- Alek Padilla, Direct Supervisor, Golden Express / Ontrac, Visalia, CA, (559) 901.9079
Timeline
Independent Contractor / Courier Delivery Driver
Golden Express / Ontrac
06.2022 - 09.2023
Pharmacy Clerk
Walmart Inc.
04.2016 - 08.2020
Customer Service Representative
Walmart Inc.
10.2012 - 04.2016
Some College (No Degree) - General Studies
Southern New Hampshire University
High school diploma -
Ronald Reagan High School
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