JASMINE MCRAE-GOLDEN
Miami Gardens,FL
Summary
I am a hardworking professional experienced in multiple fields and ready for challenging assignments. Reliable in completing quality work and exceeding expectations. Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Independent Contract Courier
JMG Health Express LLC
Miami, FL
08.2024 - Current
- Secure cargo properly in order to protect it from damage during transit.
- Sort packages according to destination routes within established time frames.
- Clean truck cabs periodically throughout shift in order to maintain cleanliness standards set by company policy.
- Complete daily log sheets detailing mileage traveled and hours worked.
- Report any discrepancies between actual loads and manifests and waybills promptly.
- Deliver packages to customers in a timely manner, ensuring that the correct package is delivered to the correct customer address.
- Check shipment contents against invoices or other documents to ensure accuracy.
- Record delivery information such as recipient's name, signature, item description and quantity of goods on delivery receipt forms.
- Inspect vehicles for mechanical items and safety issues and perform preventative maintenance when required.
- Maintain records of goods shipped or received, using manifest or waybill forms to document transactions.
- Answered shipment and delivery questions concerning estimated times of arrival.
- Interacted professionally with customers, collecting signatures and handling cash or electronic payments when necessary.
- Followed all safety regulations and traffic laws during delivery operations.
Independent Contractor
Uber Eats
Miami, FL
10.2023 - Current
- Delivered items to residential addresses within specified time frames.
- Delivered packages promptly to customers by adhering to specified routes and time schedules.
- Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Inspected orders for accuracy before leaving the restaurant.
- Loaded food into vehicle carefully and securely using proper lifting techniques in order to prevent damage or spillage during transit.
- Delivered packages safely even during adverse weather conditions.
- Ensured food was delivered within specified time frames and kept hot and cold items at appropriate temperatures during transit.
- Developed strong relationships with customers by providing friendly, courteous service.
- Resolved any issues that arose during deliveries, including incorrect orders or late arrivals.
- Picked up food orders from restaurants and delivered them to customers in a timely manner.
Independent Contractor
DoorDash
Miami, FL
10.2023 - Current
- Inspected orders for accuracy before leaving the restaurant.
- Loaded food into vehicle carefully and securely using proper lifting techniques in order to prevent damage or spillage during transit.
- Delivered packages safely even during adverse weather conditions.
- Developed strong relationships with customers by providing friendly, courteous service.
- Provided excellent customer service when delivering items to customers' homes or businesses.
- Utilized GPS navigation systems effectively in order to reach destinations quickly without getting lost.
Vending Machine Owner
JMG Vending Express LLC
Miami, FL
05.2024 - Current
- Provided excellent customer service by ensuring that all guests were satisfied with their orders before leaving the premises.
- Researched new technologies that could improve efficiency or cost savings related to the use of the machines.
- Loaded products into vending machines according to customer preferences.
- Communicated with other technicians regarding repair techniques or best practices for servicing equipment.
- Assisted customers with payment options such as credit cards or cashless transactions.
- Replaced faulty parts in vending machines when necessary.
- Programmed pricing information into individual machines as needed.
- Removed money, cleaned components and performed other scheduled vending machine services.
- Checked expiration dates on products and properly rotated stock.
- Restocked items in the vending machine after sales had been made.
- Tracked inventory levels of product inside each machine, including restocking when needed.
POLICE DISPATCHER
MIAMI SPRINGS POLICE DEPARTMENT
Miami Springs, FL
03.2024 - 08.2024
- As a Police Dispatcher, I answer multiple telephone lines, performs extensive typing/transcribing, communicates effectives with persons requesting emergency and non-emergency police assistance, clearly and accurately relays information via radio dispatch, transfers calls appropriately and maintains logs and records of communication activities
- I also use FCIC and NCIC to communicate with different agency's when it comes to conducting criminal histories, entering stolen or abandoned vehicles and tags and confirming if warrants are active.
- Facilitated interdepartmental collaboration between patrol officers, detectives, crime scene investigators.
- Processed requests for assistance from law enforcement personnel while following proper protocol.
- Maintained an organized filing system for all documents related to police dispatching activities.
- Created incident reports and maintained records of all incoming calls and dispatches.
- Utilized a computer-aided dispatch system to track unit locations, responder availability, and update incident statuses.
- Assisted with investigations by providing detailed call logs and recordings as requested.
CORRECTIONAL CORPORAL
MIAMI DADE CORRECTIONS AND REHABILITATION
Miami, FL
07.2015 - 10.2023
- As a Correctional Corporal, my duties were to supervise the inmate population and correctional officers that were assigned to me
- My job was to respond to incidents like medical emergencies, respond to back up calls, conduct facility shakedowns, pat searches of new inmate's arrivals and responding to resistance when inmates refuse to follow verbal commands
- During my time with the agency, I also worked as a classification officer
- My job was assigning custody levels and house inmates in the correct housing location based on their charges, escape history, mental health levels, age, medical conditions and disciplinary history
- Working in the classification unit, we used FCIC/NCIC, and JIS systems in order to conduct thorough background checks on the inmate population.
- Maintained order by enforcing rules and regulations among inmates.
- Interacted with families of inmates providing support during visits or phone calls.
- Advised senior officers on matters relating to inmate behavior or safety concerns.
- Trained new staff members on procedures for handling inmates safely and securely.
- Documented all necessary information related to day-to-day operations for record keeping purposes.
- Responded quickly and effectively to emergency situations in a professional manner.
- Conducted searches of cells, visitors, staff members, and other areas to detect contraband materials.
Department of Corrections Everglades Institution
MIAMI
FL, 33194
08.2014 - 07.2015
- My job functions as a Correctional Officer consisted of conducting head counts, feeding inmates during breakfast, lunch and dinner, security checks, generating incident reports, daily logs incident reports, supervised inmate bunk inspections
- I also worked as a Control Room Officer that monitored the entry and exiting of staff and visitors.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
MCROBERTS PROTECTIVE AGENCY INC
MIAMI
FL, 33132
07.2014 - 07.2014
- My job working for the Port of Miami was to stand in one location and make sure that there was no breach of security
- My job was to make sure that passengers exited the ship safely and guided them towards the right direction.
- Identified prohibited items in checked luggage using advanced scanning technologies.
- Operated metal detectors and X-ray machines at checkpoints.
- Conducted random bag inspections as part of an active deterrence program.
- Monitored and conducted passenger screening.
APARTMENT RENTAL SERVICES (SECURITY OFFICER)
MIAMI
FL, 33179
06.2012 - 06.2013
- My duties consisted of residents when they had visitors, stopping unauthorized visitors, monitoring the front gate entrance, locking up laundry rooms, playgrounds and pools at the appropriate times
- I maintained daily logs and wrote incident reports whenever there were incidents
- I also conducted security checks around the property for any unauthorized activity.
ORNA SECURITY
AVENTURA
FL, 33180
03.2012 - 12.2012
- As a Security Officer my job was to monitor authorized and unauthorized entries into the property
- Complete daily logs and answer all phones calls from residents and guests
- Residents were advised if they had visitors and guest passes were generated for entry
- Whenever incidents happened on the property, incident reports were generated, and the police were notified.
- Enforced access control measures in accordance with established procedures.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Confirmed visitor identification prior to granting entry into the building.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Warned persons of rule infractions or violations and evicted violators from premises.
BURGER KING
SUNNY ISLES BEACH
FL, 33160
09.2010 - 05.2011
- My job was to maintain great customer service skills at the drive-thru window
- I had to get all orders delivered at a certain time which was three minutes and under
- Maintaining a clean establishment was a priority and being a fast multitasker was a must.
- Operated cash registers to process customer orders.
- Restocked shelves with fresh ingredients as needed throughout shift.
- Organized take-out orders for customers quickly and accurately.
- Prepared beverages including coffee drinks, smoothies, shakes.
- Replenished condiments, napkins, and other supplies at the counter area.
- Greeted customers in a friendly and professional manner.
- Performed opening and closing duties such as cleaning counters or restocking supplies.
JUSTICE FOR GIRLS TWEEN BRANDS INC
PEMBROKE PINES
FL, 33026
08.2010 - 09.2010
- My duties were to help customers when they shop, answer questions and assist in the daily store operations
- I have stocked and restocked shelves, cleaned the store and created product displays to attract customers
- I assist customers with purchase decisions and collect payment using the store point of sale system
- I processed returns and exchanges.
RAQUETTE LAKE GIRLS CAMP
RAQUETTE LAKE
NY, 13436
06.2010 - 08.2010
- My duty was to put on theater production with the summer camp students
- Every week we had to put on a show for the entire camp
- I taught students dance routines, designed costumes, acting and built stage sets for the production.
- Ensured that all rules were followed at the camp grounds.
- Collaborated with other counselors to create fun learning experiences for campers.
- Assisted with the planning and execution of daily activities for campers.
- Supervised groups of children during recreational activities.
- Resolved conflicts between campers using effective communication strategies.
- Encouraged positive behavior among campers through role modeling and reinforcement techniques.
- Conducted safety checks on all equipment used by campers.
- Documented attendance and checked on late campers.
Education
HIGH SCHOOL DIPLOMA -
MIAMI NORTHWESTERN SENIOR HIGH SCHOOL
Miami, FL06.2010
Skills
- Multitask
- Amazing People skills
- Fast Learner
- Team Player
- Dedicated
- Production Planning
- Customer Support
- Deadline Adherence
- Verbal Communication
- Task Prioritization
- Dependable and Responsible
- Calm Under Pressure
- Deadline-oriented
- Task Delegation
- Team Collaboration
- Problem-solving abilities
- Active Listening
- Creative Thinking
- Professionalism
- Decision-Making
References
- CORPORAL C. RYMER-JONES, 786-422-3992
- FABIOLA CASSEUS, 786-218-4918
- JESSICA ALBERT, 786-263-5344
- Lasandra Johnson, 786-247-6285
Certification
- Certified Correctional Officer
- Courier
Languages
English
Professional
References
References available upon request.
Timeline
Independent Contract Courier
JMG Health Express LLC
08.2024 - Current
Vending Machine Owner
JMG Vending Express LLC
05.2024 - Current
POLICE DISPATCHER
MIAMI SPRINGS POLICE DEPARTMENT
03.2024 - 08.2024
Independent Contractor
Uber Eats
10.2023 - Current
Independent Contractor
DoorDash
10.2023 - Current
CORRECTIONAL CORPORAL
MIAMI DADE CORRECTIONS AND REHABILITATION
07.2015 - 10.2023
Department of Corrections Everglades Institution
MIAMI
08.2014 - 07.2015
MCROBERTS PROTECTIVE AGENCY INC
MIAMI
07.2014 - 07.2014
APARTMENT RENTAL SERVICES (SECURITY OFFICER)
MIAMI
06.2012 - 06.2013
ORNA SECURITY
AVENTURA
03.2012 - 12.2012
BURGER KING
SUNNY ISLES BEACH
09.2010 - 05.2011
JUSTICE FOR GIRLS TWEEN BRANDS INC
PEMBROKE PINES
08.2010 - 09.2010
RAQUETTE LAKE GIRLS CAMP
RAQUETTE LAKE
06.2010 - 08.2010
HIGH SCHOOL DIPLOMA -
MIAMI NORTHWESTERN SENIOR HIGH SCHOOL
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