Anaiss Arroyo
Roselle,IL
Summary
Dedicated professional with extensive experience in early childhood education and customer service. Strong skills in time management, customer satisfaction, and lesson planning. Experienced with front desk management, emphasizing customer service excellence and team leadership. Utilizes effective communication and organizational skills to ensure seamless operations. Passionate, ambitious, and hard-working with a track record of resolving guest issues promptly and maintaining a welcoming atmosphere.
Overview
8
8
years of professional experience
Work History
Lead Teacher
Kiddie Academy
Streamwood, IL
05.2023 - 05.2026
- Mentored and guided a team of teachers, fostering professional development and collaboration.
- Cultivated strong relationships with families, promoting open communication and involvement in educational activities.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Fostered a nurturing environment promoting social, emotional, and cognitive development.
- Developed engaging lesson plans aligning with early childhood education standards.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
Front Desk Supervisor
H&r Block
Roselle, IL
01.2022 - 04.2025
- Managed cash drawer reconciliation and maintained accurate financial records.
- Managed document filing and digital scanning processes.
- Trained front desk staff on handling customers, taking payments, and scheduling appointments.
- Handled telephone payment processing and billing inquiries via phone.
- Maintained email communication to support employee coordination and customer satisfaction.
- Learned and adapted quickly to new technology and software updates.
- Trained and mentored new staff on policies, procedures, and customer service standards.
Carry-out Superior
Pops Pizza & Sports
Chicago, IL
06.2018 - 08.2021
- Excellent communication skills, both verbal and written.
- Processed payments accurately and handled cash transactions efficiently.
- Resolved guest concerns promptly, enhancing overall dining experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Delivered exceptional customer service in fast-paced dining environment.
Education
High School Diploma -
Carl Schurz High School
Chicago, ILAssociate of Science -
Wright College
Chicago, ILSkills
- Childcare needs
- Time management
- Lesson planning
- Conflict resolution
- Classroom management
- Child development
- Behavior modeling
- Key decision making
- Customer service
- Calm under pressure
- Computer skills
- Multitasking
Timeline
Lead Teacher
Kiddie Academy
05.2023 - 05.2026
Front Desk Supervisor
H&r Block
01.2022 - 04.2025
Carry-out Superior
Pops Pizza & Sports
06.2018 - 08.2021
High School Diploma -
Carl Schurz High School
Associate of Science -
Wright College