Ana I. Munoz
St Marys,Georgia
Summary
Experienced Housekeeping Lead with comprehensive background in overseeing housekeeping staff and handling administrative tasks. Strong skills in ensuring cleanliness, managing inventories, maintaining equipment, and upholding hotel standards. Known for ability to train, supervise, and motivate team members to maximize productivity levels. Demonstrated impact in previous roles through improved efficiency in housekeeping processes.
Overview
23
23
years of professional experience
Work History
Housekeeping Lead
Nexcom
Kings Bay, GA
05.2022 - Current
- Directed housekeeping operations to maintain efficient task completion.
- Supervised daily shift operations in the absence of the Housekeeping Manager.
- Ensured room and public area cleanliness by conducting thorough inspections.
- Developed quality control strategies to uphold exceptional service standards across the hotel.
- Maintained adherence to OSHA health and safety standards.
- Effectively handled customer grievances to ensure achievement of satisfaction goals.
- Handled administrative operations including document organization and supply procurement.
- Oversaw staff performance and delivered constructive feedback.
- Assisted management team in creating productivity enhancement strategies.
- Trained new housekeepers on chemical usage, cleaning methods, and safety protocols.
- Held regular meetings with housekeeping staff to discuss policy updates.
- Oversaw supply inventories, including linens, cleaning agents, and amenities.
- Processed payroll information on a weekly basis.
- Advised on compliance with regulatory protocols.
Production Worker
Amazon
Jacksonville, FL
09.2019 - 12.2020
- Demonstrated strong computer proficiency to manage inventory software applications efficiently.
- Assessed products for quality assurance ahead of shipment process.
- Monitored and documented operational details through digital platforms.
Caregiver
Veteran Affairs
Tacoma, WA
06.2011 - 08.2019
- Maintained a clean and well-organized environment for client health and safety.
- Strengthened daily living standards via attentive support.
- Operated laundry equipment for infection control.
- Performed sanitation tasks to ensure a hygienic living space.
- Managed appointment scheduling and transport arrangements based on requirements.
Bank Clerk
Santander Bank
Bayamon, PR
01.2009 - 06.2011
- Handled customer transactions involving deposits, withdrawals, transfers, and payments with precision.
- Ensured compliance with federal banking regulations including Bank Secrecy Act requirements.
- Delivered outstanding customer service through prompt inquiry response.
Bank Clerk
Popular Bank
Comerio, PR
10.2005 - 10.2008
- Facilitated accurate and efficient handling of deposits, withdrawals, and loan payments.
- Monitored adherence to federal banking regulations ensuring compliance with Bank Secrecy Act.
- Ensured clients received timely responses, enhancing overall satisfaction.
Store Manager
Cocopelli
Bayamon, PR
07.2002 - 09.2005
- Manage daily store operations, spanning sales and inventory control.
- Developed weekly staffing schedules for store team members.
- Standardized procedures for maintaining high-quality customer interactions.
- Generated monthly reports detailing sales figures, expenses, and profits.
Education
Supervisory Skill Builders Certification -
American Hotel & Lodging Educational Institute
Business Administration -
Interamerican University of PR
Skills
- Spanish Bilingual
- Supervisory Skills
- Communication Skills
- Focused and detail-oriented
- Customer service-focused
- Problem-Solving
- Task Delegation
- Workload prioritization
- Laundry Management
- Chemical Handling
- Multitasking and Prioritizing
- Organizational Skills
- Teamwork and Collaboration
- Data Entry
- Strong leadership
Timeline
Housekeeping Lead
Nexcom
05.2022 - Current
Production Worker
Amazon
09.2019 - 12.2020
Caregiver
Veteran Affairs
06.2011 - 08.2019
Bank Clerk
Santander Bank
01.2009 - 06.2011
Bank Clerk
Popular Bank
10.2005 - 10.2008
Store Manager
Cocopelli
07.2002 - 09.2005
Supervisory Skill Builders Certification -
American Hotel & Lodging Educational Institute
Business Administration -
Interamerican University of PR
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