Ramona Norris
Las Vegas,NV
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
14
14
years of professional experience
Work History
Housekeeping Lead
The Burks Companies - T-Mobile Arena
01.2025 - Current
- Provide constructive feedback to team members on their performance, helping them improve skills and advance professionally.
- Conduct regular inspections to ensure adherence to safety, sanitation, and quality control guidelines.
- Facilitated translation during team meetings in Spanish.
- Assign housekeeping staff to specific suites and room blocks based on abilities and daily requirements.
- Manage staff of 7 housekeepers.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Handled requests for extra supplies.
Seasonal Warehouse Worker
Fanatics, Inc.
11.2024 - 12.2024
- Ensured spotless workspaces through consistent application of housekeeping rule
- Reduced order processing times with meticulous attention to order picking and packaging.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Consistently lifted materials weighing as much as 30 pounds.
Center Storage Manager
UHaul Moving And Storage
05.2011 - 10.2024
- Maintained accurate inventory records, enabling quick response to customer inquiries and order fulfillment needs.
- Oversaw budget planning for the storage department, identifying areas for potential cost savings while maintaining high-quality service levels.
- Managed a team of warehouse staff, providing guidance and training to improve productivity and performance levels.
Education
Diploma - General Studies
Chaffey High School
Ontario, CASkills
- Over ten years experience managing a 750 unit facility
- Bilingual in Spanish
- Self-motivated and disciplined
- Customer service, communication and organizational
Timeline
Housekeeping Lead
The Burks Companies - T-Mobile Arena
01.2025 - Current
Seasonal Warehouse Worker
Fanatics, Inc.
11.2024 - 12.2024
Center Storage Manager
UHaul Moving And Storage
05.2011 - 10.2024
Diploma - General Studies
Chaffey High School
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