Anaivis Leon
Tampa,FL
Summary
Highly motivated individual offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Independent Contractor
Cintas
07.2023 - Current
- Independent Contractor for Cintas through a 3rd party company ( New Luna) that travels for uniform fittings (Airlines, Hotels, Casinos & ETC)
- Place uniform orders based on Employee requirements
- Maintain accurate inventory records, track uniform usage, and anticipate future needs
- Organize fitting sessions and help determine Employee uniforms professional and comfortable appearance
- Compliance and Safety: Stay informed about companies industry regulations and standards related to employees uniforms
- Ensure that all uniforms comply with safety regulations and contribute to the well-being of employees during their duties
- Effectively communicate uniform policies, guidelines, and updates to employees
- Address and resolve any concerns or issues related to uniforms raised by employees in a timely and professional manner.
Office Manager/Sales
Hernandez Forklift & Towing
Miami, FL
03.2019 - 05.2023
- Answer and dispatch all incoming service calls to field technicians
- Match all invoices, purchase orders and receipts - enter them into system
- Sort and distribute mail
- Utilize available software to type letters, inter office memos, faxes, emails, and miscellaneous documents and forms
- Make copies, filing and send out faxes
- Pays invoices by verifying transaction information; computing charges and refunds; preparing and mailing invoices; identifying delinquent accounts and insufficient payments
- Collects revenue by reminding delinquent accounts; notifying customers of insufficient or late payments
- Create marketing ideas to improve the Business
- Attend Industry Events
- Sales in Forklifts and parts.
Eligibility Coordinator
Ultimate Medical Academy
Tampa, FL
10.2017 - 02.2019
- Professional appearance and ability to interact with a team keeping a positive attitude
- Ability to successfully pass pre-employment background check into the Pharmacy Technician program, Health and Human Services program, and The Health Information Technology Program
- Supported and explained reasoning for decisions; Made timely decisions
- Used C View program to Obtain student information, Excel, Microsoft word, and Outlook
- Assisted in training new Eligibility Coordinators
- Always assured to be a Team Player.
Grievance Coordinator
Healthsun Health Plans
Miami, FL
01.2016 - 06.2017
- Supported Risk Management functions by conducting referral investigations, researching grievance requests, and trending events
- Provided prompt, accurate, detailed responses of resolutions in accordance with Centers for Medicare (CMS) guidelines
- Compiled information and data from analyzed information, prepared written summaries, and made recommendations
- Made recommendations on process and policy modifications and improvements.
Member/Provider Service Representative
Healthsun Health Plans
Miami, FL
01.2014 - 01.2016
- Customer service representative assisting members with any medical issue
- Interact with PCP's office reps, administrators and other departments to ask and answer questions to provide excellent customer service
- Responsible for PCP/PBP change request reports
- Assisting Provider services department in claims status and eligibility of members
- Responsible for entering (part A) and (part B) claims in a timely manner
- Process confidential medical information
- Identified and forwarded claim issue's to the appropriate department.
Front Desk Receptionist
Cutler Bay Animal Clinic
Miami, FL
01.2012 - 12.2014
- Front desk customer service, Assisted with great care for animals in and out the clinic
- Assisted veterinarian with pet wellness exams (blood tests, urinalysis, and parasite screening)
- Sales in pet healthcare (Petplan pet insurance).
Education
High school diploma -
Miami Palmetto Senior High School
06.2013
Skills
- SHMS Medicare
- Team Leader
- Front Desk
- Customer service
- Data Entry
- Office Management
- Microsoft Outlook
- Communication skills
- Microsoft Excel
- Microsoft Word
- Social Media Management
- Front desk
- Leadership
- Personal assistant experience
Certification
American Heart Association Basic Life Support (CPR and AED) Program
Languages
- Spanish
- English
Timeline
Independent Contractor
Cintas
07.2023 - Current
Office Manager/Sales
Hernandez Forklift & Towing
03.2019 - 05.2023
Eligibility Coordinator
Ultimate Medical Academy
10.2017 - 02.2019
Grievance Coordinator
Healthsun Health Plans
01.2016 - 06.2017
Member/Provider Service Representative
Healthsun Health Plans
01.2014 - 01.2016
Front Desk Receptionist
Cutler Bay Animal Clinic
01.2012 - 12.2014
High school diploma -
Miami Palmetto Senior High School