ANAIYAH EPPS
Baltimore,Maryland
Work Preference
Summary
Dedicated team member with excellent communication skills and a pleasant demeanor. Good listening skills combined with a detail-oriented and attentive nature. Responsible Cashier with experience handling money, restocking merchandise, and assisting customers with product identification. Computer literate Customer direction Cash drawer balancing Shelf-cleaning Excellent verbal communication Customer service Cleaning and sanitizing Cash Handling Cash register operations Scanner operations Bagging assistance Staff training
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Dollar Tree
- Credit cards, checks, gift cards, and coupons were all processed by me
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Trained team members to work as cashiers in accordance with company policies and procedures
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Greeted customers with a smile and offered prompt and dedicated assistance
- Wrapped and bagged items for customers to protect them from damage and make them easier to transport.
Medical Receptionist
CSL Plasma
Baltimore, MD
07.2025 - 08.2026
- Greeted patients and verified demographic, insurance, and appointment information.
- Scheduled, confirmed, and rescheduled appointments using electronic medical record systems.
- Answered multi-line phones, routed calls, and responded to routine patient inquiries.
- Collected co-pays, processed payments, and issued receipts with accuracy.
- Prepared patient charts, updated records, and maintained confidential documentation.
- Managed front-desk workflow, prioritized walk-ins, and supported smooth patient check-in.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Enhanced patient experience by maintaining clean, organized reception area.
Call Center Representative
Tailored Healthcare Staffing
Baltimore, MD
10.2023 - 05.2024
- Answered inbound calls and resolved customer inquiries using company knowledge base.
- Documented call details accurately in CRM systems and updated customer records.
- Assisted customers with billing questions, account changes, and service requests.
- De-escalated concerns with active listening and professional communication.
- Routed complex issues to appropriate departments for timely resolution.
- Followed call scripts, quality standards, and compliance procedures during interactions.
- Maintained courteous service while handling high call volumes in fast-paced environment.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Front Desk Receptionist
Sheldon Family Dentistry
Baltimore, MD
02.2022 - 02.2023
- Greeted visitors, verified appointments, and directed guests to appropriate departments.
- Answered multi-line phone calls, routed messages, and responded to routine inquiries promptly.
- Scheduled meetings, managed calendars, and coordinated conference room reservations accurately.
- Maintained reception area, ensuring organized materials, updated signage, and professional presentation.
- Processed incoming and outgoing mail, packages, and deliveries with careful attention.
- Updated visitor logs, contact records, and daily reports using office systems.
- Supported administrative tasks including filing, scanning, copying, and document preparation.
- Resolved front-desk concerns courteously, escalating issues when needed to maintain service quality.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Collected room deposits, fees, and payments.
Education
GED -
Adult Learning Center
Baltimore, MD 09.2021 - 05.2022
Skills
- Credit and Cash Transactions
- Item Replenishment
- Loading and Unloading
- Customer Needs Assessments
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Medical Receptionist
CSL Plasma
07.2025 - 08.2026
Call Center Representative
Tailored Healthcare Staffing
10.2023 - 05.2024
Front Desk Receptionist
Sheldon Family Dentistry
02.2022 - 02.2023
GED -
Adult Learning Center
09.2021 - 05.2022
Dollar Tree