Anaja Bell
Baltimore ,Maryland
Summary
Dynamic professional with a proven track record at Amazing Home Care, adept in enhancing client satisfaction and streamlining operations. Excels in verbal communication and patient assessments, significantly improving client wellness and independence. Demonstrated ability to train and retain high-performing teams, ensuring operational excellence and outstanding customer service.
Overview
2
2
years of professional experience
Work History
Caregiver
Amazing Home Care
Baltimore, MD
06.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Assistant Sales Manager
Rainbow Shops
Baltimore, MD
09.2022 - 08.2024
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Completed store opening and closing procedures by counting drawers and managing security.
- Demonstrated exemplary customer service by engaging clients on sales floor.
Front Desk Receptionist
H & R Block Tax Services
Baltimore, MD
01.2023 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
N/A - Computer Graphics
Carver Vocational Tech
Baltimore, MDSkills
Flexible schedule and availability
Verbal and written communication skill
Meal planning and preparation
Indirect Patient Care
Patient care
Light cleaning
Employee hiring and retention
Patient Assessments
Timeline
Caregiver
Amazing Home Care
06.2024 - Current
Front Desk Receptionist
H & R Block Tax Services
01.2023 - 04.2023
Assistant Sales Manager
Rainbow Shops
09.2022 - 08.2024
N/A - Computer Graphics
Carver Vocational Tech