Anaja Furlow
Monroe,LA
Summary
Motivated individual brings focus on team-work and desire to expand with warehouse team. Eager to learn roles and advance professionally to help team deliver goods on-time and meet high demand in fast-paced environment.
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
Work History
Warehouse Associate
Amazon
12.2024 - Current
- Operated handheld scanners to pick, pack, and sort Amazon customer orders.
- Stowed inventory into assigned bins using warehouse management system procedures.
- Loaded and unloaded trailers while following Amazon safety and dock protocols.
- Moved pallets and carts through fulfillment areas using pallet jacks.
- Maintained clean workstations and followed Amazon housekeeping standards.
- Supported teammates during peak shifts to keep warehouse workflows moving.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Received deliveries, scanned packages, and updated orders in internal database.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
Security Officer
Securitas
07.2021 - 08.2023
- Patrolled assigned areas to detect and deter suspicious activity
- Monitored surveillance cameras and alarm systems
- Controlled building access and verified identification
- Responded promptly to emergencies and incidents
- Documented security incidents and daily activity reports
- Enforced safety policies and procedures
Customer Service Team Manager
Teleperformance
12.2021 - 08.2022
- Assisted members and patients with claims, billing, and account updates
- Processed referrals, authorizations, and prescription renewals
- Verified insurance eligibility and updated records
- Managed high-volume caseloads with accuracy and professionalism
- Maintained HIPAA compliance
- Remote
- Led customer service team schedules, coaching, and daily workload prioritization.
- Resolved complex customer complaints using company policies and service standards.
- Monitored service calls, emails, and chat queues for consistent support.
- Trained new team members on procedures, systems, and response expectations.
- Reviewed customer issues and escalated urgent cases to management.
- Coordinated with sales, billing, and operations to resolve account concerns.
- Maintained service records, call notes, and team documentation accurately.
- Reinforced customer-focused communication across team interactions and service channels.
- Motivated teams by recognizing and rewarding excellence.
- Audited calls periodically to ensure adherence to company standards by all agents.
- Coordinated training sessions for new customer service personnel.
- Attended job training to sharpen skills and keep informed of new products.
- Assisted in developing policies and procedures related to customer services operations.
- Scheduled, assigned, and monitored daily work activities of customer service team members.
- Maintained up-to-date knowledge about product information and pricing details.
Cable Technician
NextStep
San Antonio, Texas
01.2019 - 11.2021
- Followed quality checks to ensure accurate labeling, scanning, and shipment preparation.
- Installed cable runs at NextStep customer sites.
- Tested signal strength across coaxial and fiber lines.
- Troubleshot service outages and repaired damaged connections.
- Terminated cables using hand tools and test equipment.
- Coordinated with NextStep dispatch and field teams.
- Followed safety rules during ladder and rooftop work.
- Inspected cable lines to identify any damage or corrosion that could affect service.
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
- Repaired faulty connections by removing old wiring and replacing it with new wiring as needed.
- Performed maintenance activities on existing cable systems, including troubleshooting problems with signal strength or clarity.
- Diagnosed errors and technical problems and determined solutions to produce timely service reports.
Education
Wossman High School
Monroe, LASkills
- Warehouse management systems
- Inventory control
- Material handling
- Safety compliance
- Clear communication
- Pallet jacking
- Warehouse logistics
- Cable installation
- Signal testing
- Network troubleshooting
- Cable termination
- Field service
- Equipment maintenance
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Workforce scheduling
- Claims processing
- CRM systems
- Quality auditing
- Process improvement
- Incident documentation
- Incident reporting
- CCTV monitoring
- Access control
- Alarm systems
- Emergency response
- Patrol procedures
- Risk assessment
- Report writing
- Visitor screening
- Crisis management
- CCTV surveillance
- Complex Problem-solving
- Building lockdown coordination
- Security systems
- Hazardous materials response
Timeline
Warehouse Associate
Amazon
12.2024 - Current
Customer Service Team Manager
Teleperformance
12.2021 - 08.2022
Security Officer
Securitas
07.2021 - 08.2023
Cable Technician
NextStep
01.2019 - 11.2021
Wossman High School