Brittani Best
Gwynn Oak,MD
Summary
Reliable Customer Service Professional experienced in administrative and operational support with a strong background in logistics and inventory management. Delivered efficient workflow and operational accuracy through effective data entry, vendor communications, and freight tracking. Collaborated with team members to provide exceptional customer service in fast-paced environments while ensuring compliance with safety protocols.
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Motivated individual brings focus on teamwork and desire to expand with warehouse team. Eager to learn roles and advance professionally to help team deliver goods on time and meet high demand in fast-paced environment.
Experienced in administrative and operational support roles, with a strong background in logistics and inventory management. Responsibilities have included data entry, vendor communications, freight tracking, and documentation management, ensuring efficient workflow and accuracy in operations. Proficient in utilizing various shipping software for processing bills of lading and managing shipments, while maintaining organized storage areas and adhering to safety protocols. Demonstrated ability to collaborate effectively with team members and provide superior customer service in fast-paced environments.
Overview
2
2
years of post-secondary education
14
14
years of professional experience
Work History
Warehouse Associate
Securityhunter
Windsor Mill, MD
01.2023 - Current
- I am a certified forklift operator.
- picked, packed, wrapped, strapped, and then shipped packages and pallets across the US of various sizes. The weight of the freight can range between 0lbs - 3,000lbs
- Unloaded materials from trucks using forklifts and pallet jacks.
- Used pallet jacks to move items to and from warehouse locations.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Sorted shipments by order, destination.
- Sorted shipments by order, and destination.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Collaborated with team members to clarify work assignments, improving overall workflow and task completion.
- Maintained accurate records of all incoming and outgoing shipments.
- Maintained accurate inventory records through manual and computerized systems.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Restocked shelves and maintained organized storage areas.
- Preserved a safe work environment by maintaining clean workstations and pallet area.
- Staged and sorted multiple types of products for loading.
- Assisted in packaging and labeling of products for shipment.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Coordinated procurement processes, ensuring timely availability of resources for operational needs.
- Tracked freight, managed documentation, and scheduled operational support activities.
- Collaborated with team members to complete tasks efficiently and accurately.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Counted the number of boxes or units in loading docks to confirm proper completion of work orders.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Tagged and wrote identifying information on containers, boxes and cargo.
- utilized a Variety of shipping softwares to compose, edit, and track BOLs, and shipping labels.
- Preserved a safe work environment by maintaining clean workstations and pallet area.
- Staged and sorted multiple types of products for loading.
- Assisted in packaging and labeling of products for shipment.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Counted the number of boxes or units in loading docks to confirm proper completion of work orders.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Used digital database to keep records of units and stock moved.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
Warehouse Team Member in Pick Dock
Amazon Fulfillment Center
05.2022 - 07.2022
Warehouse Team Member in Ship Dock
Amazon Fulfillment Center
08.2021 - 12.2021
Vitamins/HBA Specialist, Back-Up Scan Coordinator, Front End Cashier & Meat Clerk
Sprouts Farmers Market
04.2018 - 07.2020
- Verified weekly ad price changes, ensured promotional price accuracy, and maintained pricing signage across all departments.
- Vitamins/HBA Specialist- Ensures customer satisfaction by giving prompt, friendly and knowledgeable service in the Vitamin Department. Provides a high level of prompt and friendly customer service, by creating and maintaining department displays; accurately pricing all merchandise by stamping, marking, or placing shelf tags and signs throughout the department. Uses supplement and vitamin knowledge to answer questions and educate within the proper parameters, and familiar with events and seminars going on or coming up on the calendar. Shares knowledge of weekly ad items; gives customers direction of product location throughout the store. Always willing to gain education on new products and alternative wellness.
- Handled customer cash, credit/debit payments, and change, while assisting customers with information and complaint resolution.
- Meat/Seafood Clerk- Package customers orders, - which include weighing, wrapping, and cutting meat to customers' exact specifications. Maintains a high level of product knowledge to most effectively facilitate customer orders and respond to queries. Stock and rotate products in all displays, and ensure that none are past the sell-by date. Meet or exceed company guidelines about hygiene, presentation and customer service at meat case and workstations. Also possesses basic knowledge of mathematics for weighing meat and processing transactions, with the ability to multitask and stay organized, has great patience and listening skills, to ensure quality customer service
Warehouse Associate
CoverGirl Warehouse (SMX Staff Management)
02.2018 - 03.2018
- Picked and packed orders for access control parts
- Processed incoming security equipment shipments at the Securityhunter warehouse, verifying contents against shipping documentation.
- Fulfilled orders by picking and packing access control parts to maintain efficient supply chain operations.
- Systematically arranged inventory based on product type and designated storage locations, optimizing accessibility.
Warehouse Seasonal Teammate - Active Pick/Pick mod
Under Armour (FTS)
Curtis Bay, Maryland
11.2017 - 01.2018
- Collaborated with diverse coworkers to achieve operational goals and resolve product and service issues.
- Loaded materials onto delivery trucks for transportation., moved, and organized parts across production areas.
- Assembled materials and prepared supplies for daily production work.
- Loaded and moved parts to designated production areas for efficient workflow.
- Collaborated with coworkers to clarify tasks during work shifts.
Order Fulfillment - Picking
Pandora Jewelry Warehouse (FTS)
11.2017 - 01.2018
- Picked and bagged orders using scanner, ensuring accuracy and efficiency in order fulfillment.
- Organized jewelry inventory Created an organized system for jewelry storage to improve accessibility.
- Sorted and categorized jewelry inventory on shelves and in storage locations. on shelves and in storage locations.
- Maintained cleanliness in warehouse work areas to ensure safety and organization. to support safe Pandora Jewelry operations.
Hostess
Outback Steakhouse
04.2017 - 11.2017
- Greeted guests at Outback Steakhouse host stand with warm, professional service.
- Managed waitlist and seating flow for dining room and bar areas.
- Oversaw waitlist organization and seating flow for dining room and bar areas.
- Answered phone calls for reservations, takeout orders, and guest questions.
Housekeeper
FutureCare Cherrywood
05.2017 - 09.2017
- Works in well-lit, well-ventilated setting, including residents' rooms. Stands, bends, stoops, and walks during the shift. Able to lift a minimum of 50 pounds. May lift and move residents and equipment. Able to use stairs in the event of an emergency, particularly in the event of fire. Comfortable performing multiple tasks with frequent interruptions. Follows oral and written instructions. Follows material safety data sheets (MSDS), performs cleaning procedures in accordance with facility policy, (Daily), cleans all areas following sanitary procedures. Promptly reports all maintenance problems. Adhere to safety and infection control procedures to maintain sanitary conditions throughout the facility. Maintained cleanliness of equipment, carts, and work areas, promptly reporting any issues to uphold operational efficiency. Abides by the standards identified in FutureCare's Statement of Ethics and the Corporate Compliance Plan.
- Executed sanitization procedures for bathrooms to prevent infection, sinks, and high-touch surfaces following infection control procedures.
- Restocked linens and towels during daily housekeeping rounds to maintain supply levels.
- Restocked linens and towels to maintain adequate supply for residents and staff during daily housekeeping rounds.
Import Assistant Trainee
Dartrans Inc.
01.2017 - 02.2017
- Coordinated shipments crossing international borders, ensuring compliance with customs regulations. Ensure that the shipment adheres to customs regulations. Tracked shipments, prepared goods for shipment, used the best and most economical packaging, and categorized shipments. Documented shipments for compliance with customs rules, advised clients on tariffs, insurance, and quotas, and categorized shipments using tariff coding system. Consulted with customs agents to facilitate the passage of shipments through customs. Oversaw transportation, warehousing, and distribution of goods in the import process. Sometimes work with clients on reducing duties owed. In addition to Import functions, processed client billing and vendor payments, and enforced Dartrans business procedures and policies.
- Facilitated import processes through accurate documentation of customs and shipment records.
- Examined bills of lading, invoices, and packing lists to ensure compliance for import entries.
- Communicated freight updates by collaborating with brokers, carriers, and internal departments for efficient logistics.
Warehouse Seasonal Teammate - Active Pick/Pick mod
Under Armour
09.2016 - 12.2016
- Organize warehouse and work area for orderliness at all times. Retrieve and place merchandise in trailers, pallet locations, and pallet racks. Contributed to efficient space planning for storage areas. Utilized hand-held computers to receive daily tasks, pick, pull, and package orders. Performs an array of functions that may include receiving and processing incoming stock and materials, picking and filling orders from stock, packing and shipping orders, or managing, organizing and retrieving stock in the warehouse. Executed manual and computerized tasks for order processing. Also, Maintains safe and clean work environment by keeping shelves, pallet area, and work stations neat.
- Executed daily tasks with precision to ensure smooth operations.
- Proposed creative strategies to improve team efficiency and results.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Housekeeper/Babysitter/Stay-At-Home Mom
Domestic Engineer
07.2015 - 09.2016
- Provided nurturing care for children at home while fostering their development., maintained clean household, prepared meals, managed family finances, handled laundry, and coordinated family events. Organized living spaces by implementing cleaning routines and decluttering strategies.. Performed comprehensive housekeeping tasks to maintain a clean and organized home environment. which included; vacuuming, mopping, dusting, laundry, dishes, scrubbing toilets, picking up toys and removing those mystery stains from the carpet and furniture. Prepared and cooked meals while ensuring high standards of food safety and hygiene. by preparing meals, developing recipes, and managing kitchen inventory; developing recipes, planning menus, ordering food inventory and ensuring sanitary kitchen conditions. Planned and organized themed celebrations and schedules for family events. consists of; planning a themed birthday celebration, coordinating schedules with the extended family for the holidays or signing the children up for recreational activities. As a teacher, I’ve taught the children their first words, colors and shapes and as they grew I continued to enrich their learning by helping them with their homework and school projects. Also, I’ve taught them non-educational things such as manners, culinary skills and self-confidence. Performed various accounting tasks, including budget creation and expense tracking. including creating and balancing budget, paying bills, and identifying cost-saving opportunities. Developed strategies to stretch the budget for basic expenses such as the mortgage, insurance, utilities, groceries, and car maintenance. I implement and fulfill duties of a Chauffeur; transporting children to and from doctor appointments, school, shopping and play dates. Scheduled transportation for children to match practice times and game schedules. around practice times and game schedules for children participating in after-school sports and activities. Maintained a safe play environment while monitoring children’s activities, regulating rest periods, dressing and changing diapers, and implementing discipline strategies.
Package Handler
FedEx Ground
02.2015 - 09.2015
- Scanned and sorted packages for efficient loading and unloading, ensuring safe handling onto pallets and trucks.
- Loaded and unloaded packages at FedEx Ground using hand trucks and conveyor systems to facilitate streamlined operations.
- Sorted parcels by destination, label, and route to maintain accurate shipment flow.
- Scanned package barcodes to track movement through FedEx Ground facility.
Front End Cashier
Price Rite
08.2012 - 10.2012
- Completed customer transactions at checkout at Price Rite checkout lanes using cash, card, and EBT.
- Scanned groceries accurately and verified pricing at the front end register.
- Welcomed customers and provided friendly, efficient service while assisting with dietary needs. Recommended weekly specials and ensured accurate product labeling and currency handling.
- Packed merchandise with care to prevent damage to fragile and refrigerated items.
Front End Cashier
Giant
07.2012 - 09.2012
- Greeted customers and ensured an enjoyable visit by promptly checking them out and using cash registers for transactions.
- Operated front-end registers to scan groceries and handle customer payments.
- Bagged customer purchases for safe transport and organized items efficiently.
- Organized and bagged items for secure customer transportation. for safe transport. and organized items for safe customer transport.
First Team Staffing (FTS)
Education
Medical Office and Billing Specialist
Ultimate Medical Academy (Online)
Psychology
The University of Phoenix (Online)
High School Diploma - General Studies
Owings Mills High School
Owings Mills, MD 01.2010 - 05.2012
Skills
- Excellent customer relations skills; tactful and diplomatic in resolving customer concerns, in person and on the phone
- Highly organized and able to manage multiple tasks independently that possesses competing priority
- Reliable employee who learns new tasks quickly, works effectively, and requires a minimum of supervision
- Remarkable data entry & strong computer skills Proficient in Microsoft Office Word, Excel and PowerPoint 2003-2026 editions
- Able to sustain a high energy level with a professional attitude
- Pays Strong attention to detail and accuracy
- Schedule engagements, appointments, meetings, exams etc and process any additional information
- Strong Problem Solving/Analytical Skills
- Abilities to scan, load, unload, sort, lift, push, pull, carry and place merchandise/packages over 100lbs efficiently
- Inventory management
- Freight tracking
- BOL processing
- Warehouse systems
- Shipping coordination
- Order fulfillment
- Procurement support
- Vendor relations
- Documentation control
- Attention to detail
- Effective communication
- Team collaboration
- Time management
- Problem solving
- Freight labeling
- Quantity calculations
- Quality assurance
- Forklift certified
- Warehouse environment safety
- Inventory organization
- Inventory management
- Order picking and processing
- Warehouse management systems
- Pallet building
- Wrapping and boxing
- Damage control
- Warehouse tools operation
- Warehouse logistics
- Material handling
- Packaging and labeling
- Team coordination
- Pallet jacking
- Heavy lifting
- Operations support
- Record preparation
- Assembly and production
- Material handling
- Labeling and boxing
- Complex Problem-solving
- Materials handling and transport
- Product verification
- Lifting and sorting
- Purchase order verification
- Merchandise staging
- Inventory control
- Invoice verification
- Inventory transport
- Cost reduction
- Picking and packing
- Deadline adherence
- Microsoft outlook
- Stacking and staging
- Receiving and processing shipments
- Warehouse safety compliance
Timeline
Warehouse Associate
Securityhunter
01.2023 - Current
Warehouse Team Member in Pick Dock
Amazon Fulfillment Center
05.2022 - 07.2022
Warehouse Team Member in Ship Dock
Amazon Fulfillment Center
08.2021 - 12.2021
Vitamins/HBA Specialist, Back-Up Scan Coordinator, Front End Cashier & Meat Clerk
Sprouts Farmers Market
04.2018 - 07.2020
Warehouse Associate
CoverGirl Warehouse (SMX Staff Management)
02.2018 - 03.2018
Warehouse Seasonal Teammate - Active Pick/Pick mod
Under Armour (FTS)
11.2017 - 01.2018
Order Fulfillment - Picking
Pandora Jewelry Warehouse (FTS)
11.2017 - 01.2018
Housekeeper
FutureCare Cherrywood
05.2017 - 09.2017
Hostess
Outback Steakhouse
04.2017 - 11.2017
Import Assistant Trainee
Dartrans Inc.
01.2017 - 02.2017
Warehouse Seasonal Teammate - Active Pick/Pick mod
Under Armour
09.2016 - 12.2016
Housekeeper/Babysitter/Stay-At-Home Mom
Domestic Engineer
07.2015 - 09.2016
Package Handler
FedEx Ground
02.2015 - 09.2015
Front End Cashier
Price Rite
08.2012 - 10.2012
Front End Cashier
Giant
07.2012 - 09.2012
High School Diploma - General Studies
Owings Mills High School
01.2010 - 05.2012
First Team Staffing (FTS)
Medical Office and Billing Specialist
Ultimate Medical Academy (Online)
Psychology
The University of Phoenix (Online)