Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ana K. Armas

Miami,FL

Summary

Bilingual in English and Spanish with strong customer service skills. Adept at assisting clients with inquiries and maintaining professional relationships. Skilled in problem-solving, and committed to delivering exceptional service.

Overview

2
2
years of professional experience

Work History

Veterinary Assistant

Harmony Animal Clinic
Miami, Florida
07.2024 - 05.2025
  • Answered phone inquiries from clients regarding appointment scheduling, services offered.
  • Maintained accurate medical records of all patients.
  • Answered incoming phone calls from customers regarding product availability or store locations.

Retail Sales Associate

Steps New York
Miami, FL
11.2023 - 03.2024
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Demonstrated knowledge of store products and services.
  • Kept informed about new products arriving at the store on a regular basis.

Retail Sales Associate

Publix
04.2023 - 02.2024
  • Greeted customers upon entering the store and provided assistance.
  • Handled customer complaints in a professional manner.
  • Assisted customers with finding the right product for their needs.

Education

High School Diploma -

Felix Varela Senior High
Miami, FL
05-2025

Some College (No Degree) -

Florida International University
Miami, FL

Skills

  • Fluent in English and Spanish
  • Customer service
  • Team collaboration
  • Problem solving
  • Communication skills
  • Professionalism and etiquette

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Veterinary Assistant

Harmony Animal Clinic
07.2024 - 05.2025

Retail Sales Associate

Steps New York
11.2023 - 03.2024

Retail Sales Associate

Publix
04.2023 - 02.2024

High School Diploma -

Felix Varela Senior High

Some College (No Degree) -

Florida International University

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