Ana K. Vargas
Brooklyn
Summary
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Excellent critical thinking skills and finesse handling front office operations. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
9
9
years of professional experience
Work History
Front Desk Secretary
Cohen's Optical
01.2024 - 12.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and increase retention by 85%.
- Maintained 100% transaction security by verifying payment cards against identification.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Performed medical records management, including filing, organizing, and scanning documents.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received, screened, and routed incoming calls.
Front Desk Receptionist
BALLARD LOGISTICS
03.2023 - 09.2023
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained, organized, and cleaned front office area to create a professional and welcoming environment for visitors and employees.
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained confidentiality of sensitive data to protect customer information.
- Helped clients navigate social services system and access needed resources.
Medical Assistant
METRO M.D.
10.2018 - 05.2022
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Verified patient insurance coverage and collected required co-payments.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Front Desk Assistant
WYNDHAM GARDENS FRESH MEADOWS
03.2016 - 10.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Complied with company procedures and safety policies.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Conducted research to assist with routine tasks and special projects.
Education
No Degree - Human Services
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Proficient in MS Office (Excel, PowerPoint, Word)
- Medical Records Management
- Insurance Verification
- Data Entry Accuracy
- Interpersonal Skills
- Bilingual Proficiency in English and Spanish
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Front Desk Secretary
Cohen's Optical
01.2024 - 12.2024
Front Desk Receptionist
BALLARD LOGISTICS
03.2023 - 09.2023
Medical Assistant
METRO M.D.
10.2018 - 05.2022
Front Desk Assistant
WYNDHAM GARDENS FRESH MEADOWS
03.2016 - 10.2018
No Degree - Human Services
Borough of Manhattan Community College of The City University of New York
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