Anakaren Martinez
Fort Worth,TX
Summary
Detail-oriented Customer Support Specialist experienced in prioritizing issues and maintaining focus on core objectives. Contributed to a productive environment through expertise in employee relations, strategic planning, and report preparation. Fostered collaboration across diverse teams by transcending cultural differences.
Overview
15
15
years of professional experience
Work History
Admin
UPS (pratt & whitney)
Irving, Texas
06.2026 - Current
- Managed office operations and administrative tasks for efficient workflow.
- Coordinated schedules and meetings to optimize team and executive time management.
- Maintained accurate records and documents for regulatory compliance.
- Implemented organized filing systems to enhance accessibility of company documentation.
- Provided general administrative support to staff members.
- Executed data entry from paper files into computer databases, ensuring accurate record-keeping. into computer databases from paper documents.
- Maintained filing system for important documents such as contracts and invoices.
Flex Driver
Amazon
Fort Worth, 76179
01.2022 - 06.2026
- Operated delivery vehicles to transport packages efficiently and safely.
- Navigated routes using optimized navigation systems for timely deliveries.
- Loaded and unloaded packages, ensuring proper handling and organization.
- Communicated with dispatch to clarify instructions and resolve issues promptly, ensuring smooth operations.
- Adapted schedules and routes based on real-time demands, enhancing delivery responsiveness.
- Maintained vehicle cleanliness and conducted routine inspections for safety compliance, contributing to operational reliability.
- Inspected vehicles daily for mechanical items and safety issues and performed preventative maintenance when needed.
- Utilized GPS technology to navigate delivery routes accurately. during deliveries to navigate routes effectively. navigated routes using optimized navigation systems during trips.
Administrative Assistant I
UPS Supply Chain Solution
Fort Worth, TX
07.2017 - 01.2022
- Compiled and prepared reports for management review to support decision-making.
- Managed phone calls to facilitate effective communication within the organization.
- Resolved exceptions in dispatch process, managing overflow and delays to maintain service quality.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided telephone coverage to ensure consistent communication with clients and stakeholders.
- Received and organized incoming documents for easy retrieval.
- Able to resolve exceptions in dispatch process, overflow, alternate flows, delay coverage, and service.
- Determined effective methods and procedures for completing tasks efficiently.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Warehouse Associate II
UPS Supply Chain Solutions
Fort Worth, TX
11.2014 - 01.2022
- Executed order picking and packing processes for timely deliveries.
- Also had the ability to learn to document processing such as data reports, customer calls, customer emails, manage outgoing and incoming orders, and complete forms.
- Loaded and unloaded shipments to maintain inventory flow.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Operated warehouse equipment to efficiently move and organize products.
- Used pallet jacks to move items to and from warehouse locations.
- Packed and labeled merchandise to ensure accurate and timely shipment to customers.
- Maintained accurate inventory records using warehouse management systems to ensure efficient stock management.
- Also had the ability to learn to document processing such as data reports, customer calls, customer emails, manage outgoing and incoming orders, and complete forms.
Transportation
Ritchie Bros. Auctioneers
Fort Worth, TX
03.2014 - 08.2014
- Transported customers to their destinations safely and efficiently using company vehicle.
- Coordinated transportation arrangements for program participants.
- Coordinated patient appointments and transportation services.
- Coordinated transportation arrangements between venues when needed.
Picker
Amazon Fulfillment Center
Fort Worth, TX
11.2011 - 01.2014
- Selected products accurately based on customer orders and inventory needs.
- Operated handheld scanners to efficiently identify and locate items in warehouse.
- Selected products accurately to fulfill customer orders and meet inventory requirements.
- Maintained cleanliness and organization of work area to support operational efficiency.
Education
High School Diploma -
Can Academy
Fort Worth, TXSkills
- Office management
- Database management
- Document management
- Office coordination
- Customer service
- Time management
- Ability to work under pressure
- Attention to detail
- Adaptability
- Teamwork
- Problem solving
- Communication
- Communication skills
Timeline
Admin
UPS (pratt & whitney)
06.2026 - Current
Flex Driver
Amazon
01.2022 - 06.2026
Administrative Assistant I
UPS Supply Chain Solution
07.2017 - 01.2022
Warehouse Associate II
UPS Supply Chain Solutions
11.2014 - 01.2022
Transportation
Ritchie Bros. Auctioneers
03.2014 - 08.2014
Picker
Amazon Fulfillment Center
11.2011 - 01.2014
High School Diploma -
Can Academy