Melissa Barger
South Jordan
Summary
Adaptable and reliable professional with proven ability to excel in fast paced environments. Maintains organized and safe workspaces with meticulous attention to detail. Proactively embraces new responsibilities to enhance team performance.
Overview
10
10
years of professional experience
Work History
Admin
Elwood
Draper
01.2025 - Current
- Managed administrative tasks including data entry, timecard tracking, payroll support, and maintenance of employee records to ensure accuracy and efficiency.
- Managed office operations to streamline workflow across departments.
- Developed standard operating procedures for administrative tasks.
- Maintain accurate records and files using company software systems.
- Monitored emails and sorted mail to ensure timely distribution of correspondence.
Compliance and Quality Supervisor
Trebor International
West Jordan
06.2022 - 12.2024
- Ensured regulatory compliance with the U.S. Department of Commerce and BIS; managed FTA qualifications and Rules of Origin validations.
- Directed post shipment verification (PSV), risk assessments, and internal/external audits to ensure operational alignment with U.S. export laws.
- Led international trade compliance for import/export operations, including daily order and shipment audits, export license applications, and HTS classification.
- Managed ISO 9001 quality system, including audit preparation, CAPA logs, nonconforming material reviews, and quarterly reporting.
- Oversaw document control processes, ensuring accuracy and alignment with ISO standards.
- Conducted internal audits to confirm compliance with internal and regulatory requirements.
- Implemented company wide training system to monitor compliance and track training status effectively.
- Developed simplified training documentation to enhance compliance education across teams.
- Reviewed business contracts to ensure regulatory adherence and facilitate organizational approval.
Account Executive
Builder.ai
Salt Lake City
11.2021 - 07.2022
- Conducted product demos over Zoom to secure new clients and documented sales activities in Salesforce.
- Managed multiple projects, achieving high sales results and improving account profitability.
- Cultivated strong customer relationships through effective communication and project management.
- Delivered product knowledge and support to clients throughout project lifecycle to enhance satisfaction.
- Conducted market research to identify new business opportunities and client needs.
V.I.P Account Manager/ Chats and Email Lead
Life Vantage
Sandy
10.2018 - 07.2021
- Managed VIP chats and 100+ daily emails to ensure high client satisfaction.
- Resolved client issues promptly, maintaining high retention rates.
- Met monthly sales targets through upselling and new client acquisition.
- Developed email strategies and templates, enhancing communication effectiveness.
- Trained staff to improve service quality and enhance team efficiency.
- Coordinated training sessions for new hires, promoting support and collaboration within the team.
Sales Manager
Merlin
Sandy
08.2016 - 10.2018
- Developed and retained a strong client base, consistently surpassing sales targets and increasing customer loyalty.
- Strengthened B2B relationships, resulting in repeat contracts, client referrals, and long term business growth.
- Led high performing team, overseeing daily operations and delegating tasks to meet or exceed sales goals.
- Played a key role as a sales executive, leading by example and driving revenue through strategic outreach and relationship building.
- Directed account management and billing strategies, fostering transparency and trust with clients.
- Facilitated client communications, providing personalized support and resolving concerns to enhance satisfaction.
- Streamlined communication systems across teams to support account retention and improve operational efficiency.
Education
West Jordan High
West JordanSkills
- Salesforce
- HubSpot
- ZoomInfo
- Microsoft Office
- Basic bookkeeping
- SaaS
- B2B
- Regulatory compliance
- Import regulations
- Government relations
- Policy adherence
- Risk Management
- Operational efficiency
- Process improvement
- File management
- Customer Management
- Staff onboarding
- Time Management
- Leadership
- Problem solving
- Attention to detail
- Office management
- Attention to detail
- Office management
Timeline
Admin
Elwood
01.2025 - Current
Compliance and Quality Supervisor
Trebor International
06.2022 - 12.2024
Account Executive
Builder.ai
11.2021 - 07.2022
V.I.P Account Manager/ Chats and Email Lead
Life Vantage
10.2018 - 07.2021
Sales Manager
Merlin
08.2016 - 10.2018
West Jordan High