Ana Karen Soto Acevedo
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Southland Staffing
03.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Quality Control Inspector
Paklab
07.2015 - 02.2019
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Collaborated with production staff to establish and meet quality standards
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Education
Arroyo Valley High School
San Bernardino, CASkills
- Credit Card Payment Processing
- Computer Proficiency
- Customer Relations
- Document Control
- Monitoring
- Active Listening
- Promotional Support
- Price Verifications
- Assigning Projects
- Corporate Standards
- Operational Efficiency
- Membership Renewals
Timeline
Customer Service Representative
Southland Staffing
03.2019 - Current
Quality Control Inspector
Paklab
07.2015 - 02.2019
Arroyo Valley High School
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