Ana Laura Hernandez
Wells Fargo
Denver,CO
22
years of professional experience
Move into a new roll where I can demonstrate the abilities I have developed in my current position but still enhance my skills in customer service and administration.
Work History
Personal Banker
13 Years 10 Months- Customer service and interaction
- Opening accounts, loan application, partner introductions, service needs
- Following procedures, evaluating risk, keeping compliance
- CSSR- Customer Service Sales Representative
- Provide help at teller line when needed
- Provide service on platform side with bankers
- Teller
- Provided great customer service
- Cash handling when making deposits and withdrawals
- Keeping track of reports
Assistant store manager
8 Years 3 Months- Assisted with employee scheduling.
- Trained new hires on daily procedures.
- Completed weekly inventory checks.
- Placed food supply orders.
- Monitored inventory levels.
- Supported team members in delivering excellent customer service.
- Resolved customer complaints.
Education
High School Diploma - College Preparatory Curriculum
- Honor Roll
- Advance Class Placement
- Honors Academic Award
- Colorado State Assessment Program Achievement Award
- GPA: 4.0 GPA
Skills
Bilingual communication in Spanish strengthened support across written and spoken interactions.
Proficiency in Microsoft Word
PowerPoint
and Excel supported smooth office productivity.
Strong communication and multitasking skills helped maintain efficient daily workflow.
Organized document and file management improved access and accuracy.
Internet search engines and social media websites supported quick research and online engagement.
Collaboration with people from diverse backgrounds contributed to effective teamwork.
Problem-solving ability and team-oriented approach supported reliable results.
EDUCATION
Honors Academic Award, Colorado State Assessment Program Achievement Award
Timeline
Personal Banker
Wells Fargo
11.2012 - 09.2026Read More
Assistant store manager
Qdoba
05.2004 - 08.2012Read More
South High School
High School Diploma from College Preparatory Curriculum
Read More