Ana Lea Romero-Gamboa
Flushing,NY
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Dedicated Sales Service Representative skilled in client education and proactive support. Known for resolving issues efficiently and improving customer experiences to drive satisfaction and loyalty.
Overview
28
28
years of professional experience
Work History
Sales Service Representative
BioReference Laboratories
Elmwood Park, New Jersey
10.1998 - Current
- Increased profits by upselling and cross-selling to existing customers.
- Engaged customers through personalized interactions with interesting, informative presentations to highlight benefits and overcome objections.
- Employed effective selling techniques by promoting product benefits and influencing decision-makers.
- Increased revenue by applying in-depth product or service knowledge and persuasive communication skills to complete sales.
- Facilitated client inquiries regarding laboratory tests and service requests.
- Educated patients on testing procedures and sample collection methods to ensure understanding and compliance.
- Coordinated effective communication between clients and laboratory personnel.
- Resolved client issues promptly to enhance satisfaction with services provided.
- Utilized laboratory information systems for tracking sample status and results.
- Maintained accurate records of all customer interactions using CRM software systems.
- Followed up with leads and referrals to share pertinent sales information.
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
- Received and processed client payments and updated accounts.
- Submitted orders by referring to price lists and product literature.
- Researched product specifications and technical information to offer updated and accurate information.
- Identified improvement opportunities in processes and procedures to enhance overall customer experience.
- Participated in team meetings to discuss strategies for improving overall customer service standards.
- Addressed critical situations requiring immediate management attention.
- Assisted with training sessions for new employees new employees on proper use of company systems used for processing orders.
- Provided proactive support by proactively reaching out to clients about their needs or concerns.
- Conducted follow up calls with customers after purchase to ensure satisfaction levels were met or exceeded expectations.
- Analyzed customer feedback to identify opportunities for improvement in the customer experience.
- Analyzed customer feedback to identify opportunities for improvement in the customer experience.
Education
Bachelor of Science - Nursing
Philippine Women's University
Philippines04-1994
Skills
- Sales tactics
- Client management
- Client education
- Customer support
- Proactive support
- Lab info systems
- Record keeping
- Data analysis
- Research skills
- Troubleshooting
- MS Office
- Team collaboration
- Effective communication
Timeline
Sales Service Representative
BioReference Laboratories
10.1998 - Current
Bachelor of Science - Nursing
Philippine Women's University