Analeida Rodriguez
Bulverde,Texas
Summary
Seeking an opportunity within a professional/ team-oriented setting where my skills, knowledge, and ability can be utilized as a goal oriented team member. I am highly motivated, creative and versatile, especially skilled at building effective, productive working relationships.
Overview
4
4
years of professional experience
Work History
Cashier, Hostess, & Server
Ay Chiwawa Mexican Cafe
02.2020 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Front Desk/Receptionist
Hotworx 24, Infrared Fitness Studio
03.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
Front Desk Patient Coordinator
Refined Aesthetics
08.2023 - Current
- Scheduled patient appointments in respective providers' schedules and followed up with reminder phone calls/ texts to confirm appointments
- Increased patient retention by consistently providing a welcoming environment and addressing inquiries with educating and understanding.
- Maintained strict confidentiality of sensitive patient information while adhering to HIPAA regulations.
- Assisted patients with completing necessary paperwork and forms prior to upcoming appointments
- Coordinated appointments for multiple providers, ensuring timely and efficient scheduling of patient visits.
- Improved patient satisfaction by efficiently managing front desk operations and providing exceptional customer service.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Facilitated communication among patients, providers, and resolving issues promptly and professionally.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Cross-trained and filled in for MA as needed
- Managed inventory and restocked clerical spaces.
Education
No Degree - Nursing
San Antonio College
San Antonio, TX05.2025
High School Diploma -
Smithson Valley High School
Spring Branch, TX05.2022
Skills
- Customer service
- Ambitious
- Work well under pressure
- Personable
- Patient confidentiality
- Problem-solving and decision-making
- Fluent in both English and Spanish
- Computer Proficiency
- Appointment Scheduling
- HIPAA Compliance
- Proficient in EMR systems
- Patient Outreach and Follow-Up
- Invoice Preparation
- Attentive
- Quick on feet
- Works well with others
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
References:
Kendal Pettis- Manager - (281) 725-8033 (HOTWORX)
Sofia Tellez - Co worker - (830) 302- 1592 (HOTWORX)
Jesus Gomez-Manager - (830) 980-8887 ( Ay Chiwawa)
Iliana Pena-Co worker- (210) 413- 8650 (Ay Chiwawa)
Lori Campos- Owner & Manager - (210)-253-9243 ( Refined Aesthetics)
Ashley Soto- Co worker- (210)- 998- 0421 (Refined Aesthetics)
Timeline
Front Desk Patient Coordinator
Refined Aesthetics
08.2023 - Current
Front Desk/Receptionist
Hotworx 24, Infrared Fitness Studio
03.2022 - Current
Cashier, Hostess, & Server
Ay Chiwawa Mexican Cafe
02.2020 - 05.2022
No Degree - Nursing
San Antonio College
High School Diploma -
Smithson Valley High School
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