Analia Dominguez Acosta
Phoenix,AZ
Summary
Dynamic Administrative Office Associate with a proven track record at Lowes Home Improvement, showcasing exceptional organizational skills and professional communication. Excelled in enhancing operational efficiency and building strong customer relationships. Proficient in financial software and bilingual in Spanish, I significantly contributed to streamlining financial processes and improving customer service satisfaction. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
6
6
years of professional experience
Work History
Administrative Office Associate
Lowes Home Improvment
12.2023 - Current
- Maintained accurate cash balances by diligently counting currency, checks, and other.
- Enhanced operational efficiency by consistently reconciling daily transactions and resolving discrepancies.
- Collaborated with team members to maintain a secure work environment, implementing loss prevention.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Utilized financial software to prepare financial statements.
- Verify cash flow and electronic transactions from credit card system to balance registers.
- Counting cash sales from the previous day and enter into the computer.
- Prepare cash for the cashiers for the current day and put them in registers.
- Making cash deposits, executing transactions, delivering reports to manager or supervisor, making reports of daily transactions, research and resolve issues or chargebacks regarding customer accounts such as payments.
- Order money for the store twice every week.
Cashier Team Lead
Jack in the Box
02.2019 - 08.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Operated POS cash register and equipment to collect payments.
- Learned duties for various positions and provided backup at key times.
- Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products.
Cashier
CVS Pharmacy
09.2021 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Education
Certificate - Esthetician
Paul Mitchell The School Of Phoenix
3423 W Bethany Home Rd, Phoenix, Az 8501710.2023
High School Diploma -
Summit High School
728 E McDowell Rd, Phoenix, AZ 8500607.2021
Skills
- Verbal Communication
- Customer Service
- Professional Communication
- Relationship Building
- OSHA Compliance
- Punctuality
- Organization Skills
- Computer Skills
- Prioritization
- Writing reports
- Reading Comprehension
Languages
Spanish
Native or Bilingual
Timeline
Administrative Office Associate
Lowes Home Improvment
12.2023 - Current
Cashier
CVS Pharmacy
09.2021 - 10.2021
Cashier Team Lead
Jack in the Box
02.2019 - 08.2022
Certificate - Esthetician
Paul Mitchell The School Of Phoenix
High School Diploma -
Summit High School