ANALIA JOHNSON
North Miami
Summary
Professional hospitality worker with experience in delivering high-quality service in luxury hotel environments. Strong focus on team collaboration and achieving results, reliably adapting to changing needs. Skilled in taking, processing, and coordinating guest orders with precision and efficiency, ensuring exceptional guest satisfaction. Known for excellent communication, multitasking, and problem-solving abilities.
Hospitality professional prepared to excel in providing top-notch room service experiences. Known for effectively coordinating with team members and anticipating guest needs. Reliable and adaptable, ensuring smooth operations and high standards of service. Skilled in communication and multitasking, valued for positive attitude and strong work ethic.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Room Service Order Taker
Acqualina Resort
Sunny Isles , Fl
09.2025 - Current
- Processed room service orders promptly, ensuring accuracy and customer satisfaction.
- Collaborated with kitchen staff to coordinate timely meal preparation and delivery.
- Maintained up-to-date knowledge of menu items and special requests for guests.
- Implemented improvements in order-taking procedures, enhancing efficiency in service delivery.
Housekeeping Coordinator
Four Seasons Hotels and Resorts
Miami, FL
03.2025 - 08.2025
- Delivered feedback on employee performance reviews to enhance team development and alignment with department goals.
- Facilitated effective communication among team members, guests, and management to promote a positive work environment.
- Developed strategies to streamline workflow processes, improving overall departmental efficiency.
In-Room Dining Coordinator
Four Seasons Hotels and Resorts
Miami, FL
08.2023 - 03.2025
- Ensured timely delivery of meals to guests' rooms following hotel policies and procedures.
- Checked trays before serving to confirm compliance with established standards.
- Cultivated strong interpersonal relationships through interactions with guests, colleagues, and superiors.
- Delivered tailored amenities for VIP guests, enhancing overall experience. Executed prompt delivery of recommended amenities to meet guest expectations.
- Engaged with kitchen team to optimize menu selections, ensuring alignment with guest preferences.
- Expedited room service orders, maintaining high standards of quality and presentation.
Fulfillment Associate
Nordstrom
Aventura, FL
02.2023 - 07.2023
- As a Fulfillment Associate, I have developed excellent organizational and time management skills to ensure the efficient completion of tasks.
- Followed safety protocols to protect merchandise from damage.
- With my background working as a Fulfillment Associate, I understand the importance of meeting deadlines without compromising quality standards set by the company.
Back of House Associate
Valentino Garavani
Aventura, FL
06.2021 - 02.2023
- Provided excellent customer service by responding promptly to inquiries or requests for assistance.
- Assisted with the preparation of food items, ensuring compliance with recipes and safety standards.
- Followed safe lifting techniques when carrying heavy objects throughout the restaurant premises.
Associate
TJ Maxx
North Miami, FL
01.2021 - 01.2022
- Developed strong customer service skills through daily interactions with customers.
- Trained new employees on basic customer service techniques and procedures.
- Operated cash register to process cash, check and credit transactions.
Cashier
Little Havanna Restaurant
North Miami, FL
07.2006 - 10.2010
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
Education
Associate - Agriculture
Universidad Nacional de Cordoba
Cordoba, Argentina05-1994
Skills
- Customer service focus
- Quality improvements
- Efficient work pace
- Delivery coordination
- Allergy awareness
- Language proficiency
- Fluent spanish , english and portuguese
Certification
- TIP
- Certificate of Alcohol sales
LANGUAGES
Portuguese - Fluent, Lived in Brazil
English - Advanced, Institute of British Culture
Timeline
Room Service Order Taker
Acqualina Resort
09.2025 - Current
Housekeeping Coordinator
Four Seasons Hotels and Resorts
03.2025 - 08.2025
In-Room Dining Coordinator
Four Seasons Hotels and Resorts
08.2023 - 03.2025
Fulfillment Associate
Nordstrom
02.2023 - 07.2023
Back of House Associate
Valentino Garavani
06.2021 - 02.2023
Associate
TJ Maxx
01.2021 - 01.2022
Cashier
Little Havanna Restaurant
07.2006 - 10.2010
Associate - Agriculture
Universidad Nacional de Cordoba