Britney E. Guerra
Houston,TX
Summary
To earn excellent opportunities that will enhance my knowledge and launch my career in the medical field.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Room Service Order Taker
The Houstonian Hotel, Club & Spa
Houston, TX
10.2022 - Current
- Took telephone orders, billed items to rooms, and communicated orders to the kitchen.
- Suggested food and beverage upsells to guests, to maximize profits.
- Answered guest questions related to pricing and food and beverage ingredients.
- Followed up with guests regarding order quality to satisfaction.
- Resolved guest concerns and issues quickly and effectively.
Server
Crowne Plaza Hotel
06.2019 - 04.2020
- Responsible for anticipating and attending to guest needs.
- Took telephone orders, billed items to rooms, and communicated orders to the kitchen.
- Implemented sanitary food handling, holding, and service protocols.
- Operate POS system to process cash, room charges, and credit card payments.
- Performed extensive side work before and after shifts to maintain a clean and organized area.
- Set up the dining room to meet hospitality and service standards.
Education
Associate of Science - Health Sciences
Houston Community College
Houston, TX08-2023
High School Diploma -
Manvel High School
Manvel, TX05.2019
Skills
- Verbal and Written Communication
- Bilingual speaker - Fluent in Spanish
- Proficient knowledge of computer software platforms such as Microsoft Word, Excel spreadsheet, PowerPoint, and Micros POS systems
- Adaptability
- Organizational
- Customer Service
- Attention to Detail
Certification
- Texas Food Handler Certification, 11/2022 - 11/2024
- Texas Alcoholic Beverage Commission (TABC) Seller Certification, 11/2022 - 11/2024
- Insurance & Coding Specialist Certification, 05/2019 - 06/2020
- Basic Life Support Provider Certification, 09/2018 - 09/2020
Acknowledgments
- Medical Assistant/Medical Billing and Coding Dual Program - 2018-2019
- Assisted medical personnel by practicing routine clinical patient check-in, administration of injections, recording vital signs, etc.
Timeline
Room Service Order Taker
The Houstonian Hotel, Club & Spa
10.2022 - Current
Server
Crowne Plaza Hotel
06.2019 - 04.2020
Associate of Science - Health Sciences
Houston Community College
High School Diploma -
Manvel High School