Analicia Sandoval
298 Old Denver Hwy, Glorieta
Summary
Organized and dedicated employee with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Accountant
Santa Fe County
07.2022 - Current
- Collect, review and report financial information and ensure accounting procedures are in compliance with federal, local and state laws
- Review contracts and amendments
- Assist Program Managers with new projects, budget allocations, and community events.
- Assist in budget preparation, maintenance of budgets and recommend necessary budget adjustments
- Process invoices, enter data, audit payments and maintain records for supported accounts
- Prepare monthly, quarterly and annual reports for grant allocation, expenditures and revenue reimbursements
- Communicate with vendors regarding payments, receipts and purchase order balances
- Interact with government and private agencies necessary to obtain and provide financial information
- Assist with purchasing goods and services for the department
- Prepare travel and bookings for employees - obtain advances and reimbursements per state regulations
- Reconcile cash/ach payments for client portal
- Proficient in word processing and excel spreadsheet databases
Property Tax Cashier
Santa Fe County Treasurer's Office
11.2021 - 07.2022
- Maintain customer satisfaction by quickly and professionally processing tax payments while retrieving any other necessary information for constituents
- Receive tax payments, via in-person as well as processing incoming mail
- Analyze property tax transactions involving cash, check and card payments
- Proficient in using AS400 as well as Jaguar-check processing system
- Answer incoming calls, respond promptly to chats, emails and voice messages
- Prepare spreadsheets on excel including daily transactions
- Organize and mail out monthly payment plans
- Knowledge in processing ACH payments including coding
- Process interest checks/nsf checks. Mail off to correct departments
- Process refunds
- Unapply and apply payments
- Prepare monthly distributions
- Collect financial information; calculates data and prepares accounting reports
- Assist in generating weekly, monthly, quarterly and yearly reports on purchasing operations/orders.
Server
Del Charro
05.2020 - 09.2020
- Apply comprehensive knowledge of customer service.
- Operate POS systems to place orders, manage bills and handle existing orders to ensure guests satisfaction.
- Operate multi-line telephone systems to independently handle "to go" orders and room service calls daily.
- Take reservations over phone, in person and via computer for guests and provided confirmation information.
- Recommend menu items to customers, driving up sale revenues and maximizing profits.
- Collaborate with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Keep updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Bartender/Certified Trainer
Red Lobster Hospitality LLC
02.2016 - 05.2020
- Apply excellent organizational and multi-tasking abilities to handle customers, team and business needs ensuring restaurant satisfaction.
- Educate bartenders, hosts, and servers on responsible service protocols to demonstrate effectiveness of training material and skill improvement to boost business profits and ensure a positive work environment.
- Generate liquor requisitions to maintain adequate bar inventory
- Maintain secure cash drawers for accuracy in order to produce daily sales reports.
- Prepare mixed drinks for customers daily and created new libations drawing in clientele.
- Help customers place orders, explained menu items and suggested appropriate options for guest satisfaction.
- Promptly answer multi-line phone system and greeted callers enthusiastically while taking messages, reservations and giving general information.
Server/Bartender/Banquet Bartender
La Fonda
04.2019 - 01.2020
- Greet guests at front desk and engaged in pleasant conversations while managing reservations.
- Perform opening and closing duties of establishment, including printing sales reports, setting up bar for next shift, counting cash drawer and taking inventory.
- Keep accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Boost bar operational efficiency and profitability by mentoring team members on procedures and productivity strategies.
- Tend bar at special events and directed team to provide exceptional service for weddings, business meetings and society gatherings.
- Prepare weekly employee work schedules for team members ensuring all shifts received adequate coverage.
- Develop unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
Caregiver CNA
Heritage Home Health Care
06.2015 - 09.2015
- Assist clients in any way necessary to facilitate independence and well-being.
- Aidclients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Monitor progress and documented any patient health status.
- Maintain clean, safe and well-organized patient environment.
- Supervise daily activities and provided assistance when needed.
- Work to improve and enhance positivity through effective and compassionate care.
- Help to keep clients comfortable and bring the most joy possible.
Customer Service and Sales Associate
Wet Seal LLC
08.2013 - 05.2015
- Managed customer relations and customer service through daily communication and interaction.
- Maintained records related to sales, returns, inventory availability and delivery needs utilizing company's stock database.
- Reported to work early, checked low inventory, learned sales or special offerings, and ensured store was up-to-date on seasonal promotions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Greeted customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trained associates in loss prevention, visual merchandising and general sales skills.
- Retrieved mail, packages and documents, promptly verifying receipts and arranging for pickup or transmittal.
Sales Associate/Stock Associate
Nike
09.2014 - 04.2015
- Welcomed arriving guests, providing above-and-beyond customer service while informing them on current sales and promotions.
- Answered multi-line phone systems to respond to customers inquiries to process over-the-phone orders and payments.
- Maintained an organized, presentable merchandise for store visual appeal while engaging customers to drive continuous sales.
- Checked prices and calculated totals for accurate invoice processing.
- Completed timeframe logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Accurately recorded discrepancies of damaged merchandise.
- Requisitioned materials to restock inventory and obtain goods for retail sales.
- Administered inventory traceability through company's stock database.
Administrative Assistant
State Of New Mexico: Pipeline Safety Bureau
05.2014 - 10.2014
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors. •Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data to ensure business objectives and growth using Microsoft Office.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Volunteered to help with special projects, assuming variety of tasks and duties.
- Managed files and records for Pipeline Saftey's investigators and their clients to ensure safety procedures to prevent breaches and data misuse
- Receieved, sorted and distributed office mail and recorded incoming shipments for office records.
Hostess/Host Trainer
Buffalo Wild Wings
07.2013 - 06.2014
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Accurately completed end-of-day financial tasks of cash and card transactions for sales reports.
- Greeted daily visitors and customers upon arrival while taking reservations by phone and walk-ins, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Trained and supervised new team members on POS system operation, customer service strategies and sales goals.
- Assisted Front-of-House and Back-of-House staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Monitored table turnover to accurately seat customers and keep them satisfied.
Caregiver
Santa Fe Care Center
11.2013 - 05.2014
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Helped patients safely transition between sleeping surfaces and mobility assistance, such as wheelchairs, by providing consistent support.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Education
New Mexico High School Equivalency Credential -
New Mexico Higher Education Department
07.2020
Certificate - Certified Nurse Assistant
Santa Fe Community College
05.2014
Associates in Business Administration -
Santa Fe Community College
Santa Fe, NM 12-2025
Skills
- Excellent written and verbal communications
- Time management
- Attentiveness
- Proficient in Microsoft Office Applications
- Training and mentoring
- Professional demeanor
- Attention to detail
- Adaptability
- Office administration
- Telephone etiquette
- Organization skills
- Additional accounting skills:
- Analyze business transactions including:
- -cash transactions, receivables & net realizable value, operational assets, depreciation, inventory, current liabilities, long-term liabilities
- Identifying the impact of adjusting entries on financial statements
- Perform ratio analysis to evaluate financial statements
Accomplishments
I volunteer for the following:
- a non-profit organization that helps raise money to provide essentials for children who are less fortunate
-at the local Humane Society to provide assistance and ensure homeless animals find their forever homes
- in the nursery at my church
Timeline
Accountant
Santa Fe County
07.2022 - Current
Property Tax Cashier
Santa Fe County Treasurer's Office
11.2021 - 07.2022
Server
Del Charro
05.2020 - 09.2020
Server/Bartender/Banquet Bartender
La Fonda
04.2019 - 01.2020
Bartender/Certified Trainer
Red Lobster Hospitality LLC
02.2016 - 05.2020
Caregiver CNA
Heritage Home Health Care
06.2015 - 09.2015
Sales Associate/Stock Associate
Nike
09.2014 - 04.2015
Administrative Assistant
State Of New Mexico: Pipeline Safety Bureau
05.2014 - 10.2014
Caregiver
Santa Fe Care Center
11.2013 - 05.2014
Customer Service and Sales Associate
Wet Seal LLC
08.2013 - 05.2015
Hostess/Host Trainer
Buffalo Wild Wings
07.2013 - 06.2014
Certificate - Certified Nurse Assistant
Santa Fe Community College
New Mexico High School Equivalency Credential -
New Mexico Higher Education Department
Associates in Business Administration -
Santa Fe Community College
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