Ana Orozco
Ukiah,CA
Summary
Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Surgery Associate
Adventist Health Ukiah Valley
Ukiah
09.2021 - 01.2025
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Responded to patient inquiries regarding billing or financial matters.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Greeted patients and visitors in a courteous and professional manner.
- Assisted with scheduling outpatient appointments.
- Collected co-pays and other payments from patients at time of service.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Lead Patient Access Representative
Adventist Health Ukiah Valley
Ukiah , CA
01.2019 - 09.2021
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Collaborated with multiple departments within the organization to streamline processes and improve operational efficiency.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Provided feedback to management regarding employee performance and customer service issues.
- Trained new hires on proper patient access protocols, procedures and customer service skills.
Education
Associate of Science - Associate Degree of Nursing
Santa Rosa Junior College
Santa Rosa, CA12-2026
Associate of Science - Allied Health
Mendocino College
Ukiah, CA12-2024
Skills
- Patient care
- Medical terminology
- Electronic health records
- Data entry
- Customer service
- Compassionate care
Affiliations
- Avid Reader
Certification
- BLS Certification
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Surgery Associate
Adventist Health Ukiah Valley
09.2021 - 01.2025
Lead Patient Access Representative
Adventist Health Ukiah Valley
01.2019 - 09.2021
Associate of Science - Associate Degree of Nursing
Santa Rosa Junior College
Associate of Science - Allied Health
Mendocino College
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