Analilia Rivera
Watsonville,CA
Summary
My name is Analilia Rivera. I am a highly motivated and energetic student studying at the University of California of Santa Cruz, majoring in Molecular, cell, and development biology B.S with a concentration in Global Health community. I aspire to become a pediatric surgeon or PA, in the near future with the degree I acquire. My goal is to serve underrepresented communities that don't have the same medical resources or knowledge as other communities.
Overview
2
2
years of professional experience
Work History
Barista, Checker, Baker, Florist, Customer Service
Safeway
Watsonville, CA
07.2022 - Current
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Created complex, hand-crafted beverages based upon customer preferences.
- Operated cash registers to process customer payments.
- Supported highest standards of conduct and service to support company reputation.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Collected payments and provided accurate change.
- Memorized official and off-menu coffee and tea preparations.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Maintained calm demeanor during high-volume periods and special events.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent customer service during all interactions with customers.
- Maintained positive working relationship with fellow staff and management.
Watsonville Wetlands Intern
City of Watsonville
Watsonville, CA
07.2022 - 06.2023
- Worked after school with students in primary and secondary school and taught them about the pollution and environment.
- Led field trips to the beach, wetlands, etc.
- Led interactive bonding activities
- Educated the public on the importance of climate change and about our local wetland species
- practiced community support outreach to help volunteers clean our streets, beaches, wetlands, and school
- Led beach clean-ups while conducting data on common trash found
Data in Geosciences Research
UC Berkeley & UC Santa Cruz
Santa Cruz, CA
06.2022 - 02.2023
Sports Medicine Intern
Pajaro Valley High School
Watsonville , CA
08.2021 - 12.2022
- Provided support for clinical staff members while they were treating patients.
- Recorded athlete medical history and performed physical examinations to maintain adequate health and safety levels.
- Administered therapeutic modalities such as electrical stimulation, ultrasound, hot and cold packs and traction.
- Participated in team meetings to discuss new developments in Sports Medicine treatments.
- Advised patients, coaches and family members on patients' resuming to play sports.
- Recorded daily notes on patient's condition in electronic medical record systems.
- Assisted with the implementation of medical protocols for athletes participating in organized sports activities.
Orientation Leader
Pajaro Valley High School
Watsonville, CA
08.2021 - 08.2022
- Developed upstanding, well-versed tour guides by mentoring and training newer peers in organization.
- Prepared and presented information about student services, academic programs, campus resources and other topics related to student life.
- Planned social activities that promoted community building among new students.
- Collaborated with other staff members in organizing large-scale orientations for first-year students.
- Planned and facilitated evening activities to promote student social connection development.
- Communicated with students after orientation through social media and mail-ins.
- Created a welcoming environment for incoming students by providing them with advice on how to adjust to Highschool life.
- Escorted individuals and groups on cruises, sightseeing tours and through points of interest.
- Delivered guided tours, presenting scripted information and answering questions.
- Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for guests.
- Led small group discussions on topics such as time management, study skills, career planning, and health services.
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
- Mentored students on successful strategies for integrating into highschool life.
- Conducted tours of the campus for incoming freshmen.
- Planned and led community activities and events to promote bonding.
Education
High School Diploma -
Pajaro Valley High School
Watsonville, CA06-2023
Skills
- Opening and Closing Duties
- Menu Memorization
- Ordering Procedures
- Up-Selling
- New Hire Training
- Conflict Mediation
- Speedy and Efficient
- Team Player
- Team Leadership
- Safe Food Handling
- Solid Problem Solver
- Performance Improvement
- Retail Management
- Active Listener
- Friendly and Outgoing
- Exceptional Customer Service
Languages
English
Professional
Spanish
Professional
American Sign Language
Limited
References
References available upon request.
Timeline
Barista, Checker, Baker, Florist, Customer Service
Safeway
07.2022 - Current
Watsonville Wetlands Intern
City of Watsonville
07.2022 - 06.2023
Data in Geosciences Research
UC Berkeley & UC Santa Cruz
06.2022 - 02.2023
Sports Medicine Intern
Pajaro Valley High School
08.2021 - 12.2022
Orientation Leader
Pajaro Valley High School
08.2021 - 08.2022
High School Diploma -
Pajaro Valley High School