Analisa Garza
San Antonio
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Experienced with handling customer inquiries and resolving complaints efficiently. Utilizes effective communication and problem-solving skills to ensure customer satisfaction. Track record of maintaining high service standards and fostering positive customer relationships.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Volunteer
Texas Tech University
03.2017 - 03.2024
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Encouraged community gardening efforts to promote sustainable living.
- Maintained and did upkeep of gardens at Texas Tech University for Arbor Day while enrolled at Texas Tech University.
Volunteer
Texas Tech University
02.2019 - 02.2019
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Answered any questions in a timely and polite manner for any potential students and families about Texas Tech University
- Led tours around Texas Tech University for S.T.E.M (Science, Technology, Engineering, and Mathematics) students and their respective parents/ guardians and family.
Volunteer
Texas Tech University
01.2018 - 05.2018
- Mentored for younger girls who were seeking a higher education.
- Taught girls that they can empower other women.
- Helped with any inquiries about seeking a higher education and future goals
Education
No Degree - Sociology
Texas Tech University
Lubbock, TX12-2026
Skills
- Positive attitude
- Teamwork and collaboration
- Efficient
- Problem-solving
- Attention to detail
- Team collaboration
- Leadership qualities
- Adaptability and dependability
- Flexible schedule
- Relationship building
- Customer service
- Decision-making
- Answering phones
Timeline
Volunteer
Texas Tech University
02.2019 - 02.2019
Volunteer
Texas Tech University
01.2018 - 05.2018
Volunteer
Texas Tech University
03.2017 - 03.2024
No Degree - Sociology
Texas Tech University
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