Analisa Rivera
Gilbert,AZ
Summary
Focused Account Representative who is highly effective in establishing and maintaining relationships with potential and existing prospects. Extremely motivated and ambitious. Desire to have my talents challenged and utilized towards further professional growth.
Overview
8
8
years of professional experience
Work History
Membership Executive
American Express
08.2022 - Current
- Provided exceptional customer service to address member concerns or complaints promptly, maintaining overall satisfaction levels.
- Streamlined the onboarding process for new members, ensuring a smooth transition into the organization.
- Improved member satisfaction by providing personalized assistance and support throughout their membership experience.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Used consultative sales approach to understand and meet customer needs.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Set up appointments with potential and current customers to promote new products and services.
- Researched potential clients and markets to prepare for appointments.
- Proactively managed client correspondence and recorded tracking and communications.
Account Development Consultant
American Express
01.2017 - 06.2022
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Educated clients on new products or services to increase customer engagement with brand.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Listened attentively to client feedback to create stronger relations and shape business.
- Researched emerging industry trends, applications and concepts to enhance products and services.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Maintained monthly goals, managed opportunity pipeline to go through sales process
- Responsible for quality conversations with small business owners to encourage business owners to spend more and utilize American Express products
- Collaborated with field partners to partner on opportunities to help drive charge volume
Education
John F Kennedy High School
The Bronx, NY06.1994
Skills
- Strategic planning
- Relationship building and management
- Multitasking Abilities
- Self-Motivated
- Coaching and mentoring
- Teamwork and Collaboration
- Decision Making
- Teambuilding
- Analytical and Critical Thinking
- Top Performer
Accomplishments
- Mentored new employees and trained existing employees on best practices and reporting
- USACG Colleague Experience Champion attended meetings to brainstorm on ideas to improve results of the pulse employee survey
- USACG Fan Club collaborated with team to assist on best practices and discuss ideas
- USACG Merchant Champion met with team to discuss new supplier information and assist in onboarding non accepting suppliers
- USACG Gifting Champion reviewed information for request for gift, reviewed and verified expansion
- Trigger Champion to help improve model assisted on creating a feedback tool for marketing and leadership
- L1-G1 rating
Timeline
Membership Executive
American Express
08.2022 - Current
Account Development Consultant
American Express
01.2017 - 06.2022
John F Kennedy High School