Analise Cannon
Bolingbrook,IL
Summary
Dynamic professional with a proven track record at Colorado Technical University Online, excelling in customer relations and problem-solving. Leveraged active listening and organizational skills to enhance student satisfaction and streamline admissions processes. Proficient in Microsoft Excel, consistently delivering exceptional results and fostering a collaborative team environment.
Overview
13
13
years of professional experience
Work History
Admission Advisor
Colorado Technical University Online
Schaumburg, IL
11.2021 - Current
- Advised prospective students on program offerings and admissions requirements.
- Guided applicants through enrollment processes, ensuring timely submission of documents.
- Coordinated outreach activities to engage potential students and enhance recruitment efforts.
- Conducted presentations to educate groups about academic opportunities and institutional benefits.
- Mentored new admissions staff, fostering a collaborative team environment focused on success.
- Worked with financial aid office to verify student's' applications and discuss payment options.
- Enhanced overall student satisfaction by providing exceptional customer service and guidance throughout the admissions process.
- Regularly met with enrolled students to confirm success and identify problem areas.
Customer Service Representative
FTD
Lisle, IL
11.2018 - 11.2021
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Resolved customer inquiries efficiently using CRM systems to track interactions and outcomes.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Trained new staff on company policies, procedures, and best practices for customer interaction.
- Managed escalated issues by employing conflict resolution strategies to ensure positive outcomes.
- Maintained accurate records of customer interactions, ensuring compliance with company standards.
- Assisted in developing training materials that enhanced team performance and knowledge retention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Supervisor
Starbucks
Downers Grove, IL
04.2012 - 11.2018
- Oversaw daily operations, ensuring adherence to safety protocols and efficiency standards.
- Led team meetings to discuss workflow improvements and address operational challenges.
- Coordinated daily operations to maintain cleanliness and organization of workspace.
- Implemented effective upselling techniques, enhancing customer experience and increasing sales.
- Monitored equipment functionality, performing routine maintenance to ensure operational efficiency.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Monitored inventory levels, coordinating with supply chain for timely replenishment.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Crafted high-quality beverages in fast-paced environment, ensuring customer satisfaction and consistency.
- Trained new baristas on beverage preparation techniques and customer service standards.
Education
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO11-2024
High School Diploma -
Downers Grove South High School
Downers Grove06-2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Relationship building
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Organizational skills
- Problem-solving
- Time management
- Attention to detail
- Reliability
Timeline
Admission Advisor
Colorado Technical University Online
11.2021 - Current
Customer Service Representative
FTD
11.2018 - 11.2021
Supervisor
Starbucks
04.2012 - 11.2018
Associate of Science - Business Administration
Colorado Technical University
High School Diploma -
Downers Grove South High School