Analiyah Ceballos
Los Angeles,CA
Overview
4
4
years of professional experience
Work History
Nutrition Service Call Center
Torrance Memorial Hospital
, CA
03.2024 - Current
Nutrition Service Call Center
Torrance Memorial Hospital
Torrance, CA, CA
03.2024 - Current
- As a call center we answer nonstop incoming calls in a timely matter and demonstrate excellent communication skills while working in a fast paced environment.
- We also provide knowledge to patient about their diet and document patient likes and dislikes along with concerns.
- Also participate in service recovery to address and resolve any customer complaints or any issues that arise.
- We also take time visit patients that are blind, hard of hearing or have trouble operating a phone in person to assist with selecting a meal order.
Customer Service Representative
Cross America financial
Gardena, CA
03.2022 - 02.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answering/Making 100+ incoming phone calls
- Contacted customers to discuss and resolve past due accounts.
- Advised consumers on payment options and scheduling payment plans.
- Logging customer details and comments in our system.
- Following up on requested dates and whenever necessary.
Cashier
Chile Verde Mexican Food
Carson, CA
07.2021 - 01.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash/card.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Promoted daily specials.
Education
High School Diploma -
Learn4Life
Wilmington, CA02.2022
Some College (No Degree) - Criminal Justice
El Camino College
Torrance, CASkills
- Data Entry/Inputting info into CRM
- Excellent Computer skills
- Account Updating/Noting
- Credit Card Payment Processing
- Excellent Customer Service
- Bilingual
- Successfully meet all goals, both individually and as a team
Timeline
Nutrition Service Call Center
Torrance Memorial Hospital
03.2024 - Current
Nutrition Service Call Center
Torrance Memorial Hospital
03.2024 - Current
Customer Service Representative
Cross America financial
03.2022 - 02.2024
Cashier
Chile Verde Mexican Food
07.2021 - 01.2022
High School Diploma -
Learn4Life
Some College (No Degree) - Criminal Justice
El Camino College