Analiza Del Rosario
Fairfield,CA
Summary
Highly motivated and detail-oriented pharmacy technician with 7 years of experience in retail pharmacy settings. Highly proficient in pharmacy systems technology, medication dispensing, and inventory management. Bring positive attitude and commitment to continuous learning and and growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walmart
Suisun City, CA
12.2018 - Current
- Answer incoming calls and addressed questions from customer and healthcare providers
- Accurately filled and dispensed prescriptions daily, ensuring patient safety and adherence to medication guidelines
- Managed inventory of medications, regularly conducting audits and restocking to maintain optimal levels
- Collaborated with pharmacists to verify prescription information, resolve any discrepancies, and ensure proper dosage instructions were provided to patients
- Maintained a clean and organized work area, including the pharmacy shelves and storage areas
- Processed insurance claims for patients' prescriptions using electronic systems software
- Collaborated with healthcare providers to obtain prior authorizations for certain medications when required by insurance companies
- Trained new pharmacy technicians on standard operating procedures (SOPs), workflow processes, safety protocols, etc
- Implemented barcode scanning system for medication verification process resulting in a reduction in errors
- Assisted in managing expired medications through proper disposal methods following regulatory guidelines
- Maintained confidentiality of patient information according to HIPAA regulations at all times
- Performed medication inventory reconciliation to identify discrepancies and prevent stockouts or overstock situations
- Managed patient profiles and updated information such as allergies, current medications, and contact details accurately in the pharmacy system
- Participated in staff meetings and training sessions to stay updated on new drugs, regulations, and best practices within the field of pharmacy
- Demonstrated proficiency in using pharmacy software systems for prescription processing, inventory management, and patient profile maintenance
Money Center Cashier/Customer Service
Walmart
Suisun, CA
10.2016 - 12.2018
- Greet customers warmly
- Make refunds
- Take payments and other pertinent information such as addresses and phone numbers
- Activate phone cards and gift cards
- Maintain balance cash drawer
- Handle request for money orders
- Transferring money locally and international
- Cash-out payroll and income tax checks for clients
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Demonstrated strong product knowledge to assist customers with making informed purchasing decisions
- Processed returns and exchanges efficiently, maintaining accurate records and inventory levels
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner
- Identified opportunities for process improvement and made recommendations to enhance the overall customer experience
- Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service
- Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers
- Resolved billing discrepancies promptly by working closely with the finance department to investigate and correct errors
- Effectively handled escalated situations by remaining calm under pressure and de-escalating tense conversations with upset customers
Pharmacy Associate
Walmart
San Clemente, CA
03.2015 - 09.2016
- Assisted in managing inventory levels by monitoring stock levels, conducting regular audits, and placing orders as needed to maintain adequate supply
- Provided exceptional customer service by assisting customers with their prescription and over-the-counter medication needs
- Maintained a clean and organized pharmacy sales floor
- Assisted in training new pharmacy sales associates on product knowledge, customer service techniques, and operational procedures
- Collaborated with the marketing team to develop promotional materials or campaigns to increase awareness of the pharmacy's services
- Performed regular quality control checks on medication inventory to ensure proper storage conditions and expiration date management
- Provided support during peak periods by efficiently handling multiple tasks simultaneously while maintaining a high level of accuracy
Sales Associate
Walmart
San Clemente, CA
07.2014 - 02.2015
- Works morning and afternoon shifts, and during weekends and holidays.
- Greet each customer using the eye’s, hi’s and help at all times and assist customers with their questions, problems and complaints
- Build and maintained strong relationships with customers; resulting in a high rate of repeat business and referrals
- Provided exceptional customer service & resolving inquiries to ensure customer satisfaction
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Effectively communicated promotions, discounts, and special offers to customers at the point of sales
Education
BS education -
RIZAL TECHNOLOGICAL PHILIPPINES
Skills
- Patient interaction
- Computer literate
- Pharmacy operations
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Problem-solving skills
- Insurance billing
- Medication dispensing
- Prescription filling
Certification
- Driver's License
- November 2023 to Present
- Driver's License Class C
- Pharmacy Technician
Timeline
Pharmacy Technician
Walmart
12.2018 - Current
Money Center Cashier/Customer Service
Walmart
10.2016 - 12.2018
Pharmacy Associate
Walmart
03.2015 - 09.2016
Sales Associate
Walmart
07.2014 - 02.2015
BS education -
RIZAL TECHNOLOGICAL PHILIPPINES
Additional Information
Authorized to work in the US for any employer