Leslie Thomas
Fort Huachuca,AZ
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Pharmacy Technician
CVS Health
Sierra Vista, AZ
10.2025 - 01.2026
- Responsibilities
- Evaluate the acceptance of the specimens for testing based on the predetermined criteria
- Perform technical procedures and functions in accordance with the department's Standard Operating Procedures
- Keeping a keen eye on the proper operation of instruments, along with their troubleshooting, is imperative to ensure optimal output
- A testing team's ability to make thoughtful decisions about testing and problem-solving processes is critical to success
- The innovation, analysis, and validation of innovative reagents or controls are fundamental aspects of maintaining quality control and assurance in various industries
- Delivering high-quality health care depends on the generation of concise and timely test reports
- Quality control procedures aim to verify that a product or service meets or exceeds specified standards
- This process involves evaluating output against predetermined criteria, identifying issues, and implementing corrective measures as necessary
- Inspect and restock essential testing bench items regularly
- Excellent customer service skills
- Problem solving
- Able to work in a fast paced environment
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
- Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
- Implemented new strategies to improve the overall customer experience, resulting in an XX% increase in customer satisfaction ratings
- Developed strong relationships with key clients through regular communication and personalized support
- Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
- Identified opportunities for process improvement within the customer service department and implemented effective solutions that resulted in XX% reduction in average handling time per call/email/chat
Lab Assistant/Phlebotomist
Canyon Vista Medical Center
Sierra Vista, AZ
06.2023 - 05.2024
- Responsibilities
- Evaluate the acceptance of the specimens for testing based on the predetermined criteria
- Perform technical procedures and functions in accordance with the department's Standard Operating Procedures
- Keeping a keen eye on the proper operation of instruments, along with their troubleshooting, is imperative to ensure optimal output
- A testing team's ability to make thoughtful decisions about testing and problem-solving processes is critical to success
- The innovation, analysis, and validation of innovative reagents or controls are fundamental aspects of maintaining quality control and assurance in various industries
- Delivering high-quality health care depends on the generation of concise and timely test reports
- Quality control procedures aim to verify that a product or service meets or exceeds specified standards
- This process involves evaluating output against predetermined criteria, identifying issues, and implementing corrective measures as necessary
- Inspect and restock essential testing bench items regularly
- Excellent customer service skills
- Problem solving
- Able to work in a fast paced environment
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
- Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
- Implemented new strategies to improve the overall customer experience, resulting in an XX% increase in customer satisfaction ratings
- Developed strong relationships with key clients through regular communication and personalized support
- Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
- Identified opportunities for process improvement within the customer service department and implemented effective solutions that resulted in XX% reduction in average handling time per call/email/chat
Pharmacy Technician Trainee
Walgreens
Sierra Vista, AZ
10.2022 - 06.2023
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
- Developed strong relationships with key clients through regular communication and personalized support
- Processed customer transactions accurately and efficiently, handling cash, credit card, and mobile payments
- Provided exceptional customer service by greeting customers, answering questions, and resolving any issues or concerns
- Maintained a clean and organized checkout area to ensure a positive shopping experience for customers
- Managed cash register drawer with precision, balancing daily sales and reconciling discrepancies
- Collaborated with team members to achieve daily sales goals through upselling and cross-selling techniques
- Performed inventory management tasks such as restocking merchandise at the checkout area as needed
Shopper/Driver
Instacart Shoppers
Sierra Vista, AZ
04.2021 - 04.2023
- Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience
- Provided exceptional customer service by promptly addressing and resolving customer inquiries, concerns, and complaints
- Developed strong product knowledge to effectively assist customers with their inquiries and provide accurate information
- Identified trends in customer feedback and made recommendations for process improvements to enhance the customer experience
Lab Assistant/Phlebotomist
Chiricahua Community Health Centers
Benson, AZ
04.2022 - 07.2022
- Responsibilities
- Evaluate the acceptance of the specimens for testing based on the predetermined criteria
- Perform technical procedures and functions in accordance with the department's Standard Operating Procedures
- Keeping a keen eye on the proper operation of instruments, along with their troubleshooting, is imperative to ensure optimal output
- A testing team's ability to make thoughtful decisions about testing and problem-solving processes is critical to success
- The innovation, analysis, and validation of innovative reagents or controls are fundamental aspects of maintaining quality control and assurance in various industries
- Delivering high-quality health care depends on the generation of concise and timely test reports
- Quality control procedures aim to verify that a product or service meets or exceeds specified standards
- This process involves evaluating output against predetermined criteria, identifying issues, and implementing corrective measures as necessary
- Inspect and restock essential testing bench items regularly
- Experience with newborn screens
- Current BLS certification
- Current fingerprint clearance card
- Vaccinated against covid-19 (with card)
- Current flu and TB shot
Education
EMT - Emergency Care
Whetstone Fire District
08-2025
Emergency Care - EMT
Whetstone Fire District
08-2025
GED - Remote
Arizona Department of education
01-2021
Skills
- Anatomy knowledge
- Collaborate with healthcare professionals
- Office experience
- Laboratory experience
- Working with people with developmental disabilities
- Computer skills
- Phlebotomy
- Confidentiality and HIPAA
- Workflow optimization
- Clinic experience
- HIPAA
- Organizational skills
- Insurance verification
- Hospital experience
- Math
- Phone communication
- Computer operation
- Clinical laboratory experience
- Care plans
- Medical office experience
- Experience with children
- Patient Care
- Writing skills
- Microsoft Word
- Basic Life Support (BLS/AHA)
- Medical terminology
- Delivery driver experience
- Medical Records
- Basic math
- Vital Signs
- Retail sales
- Heavy lifting
- Computer literacy
- Patient interaction
- Specimen collection / processing
- Venipuncture
- Working with individuals with disabilities
- Basic Computer Skills
- Hospitality
- Cleaning
- Typing
- Leadership
- Cashiering
- Pharmacy technician experience
- Achieving HIPAA compliance
- Blood sampling
- Customer service
- Time management
- Caregiving
- Communication skills
- Outpatient
- Medical Office Experience
- CPR
- EHR systems
- Documentation review
- Report writing
- Retail sales transactions
- Customer support
- Problem-solving skills
- Team collaboration
- Answering customer questions
Certification
- Certified Phlebotomy Technician
- Driver's License
- BLS Certification/AED
- Certified Phlebotomy Technician
- CPR Certification
- First Aid Certification
Languages
English
Timeline
Pharmacy Technician
CVS Health
10.2025 - 01.2026
Lab Assistant/Phlebotomist
Canyon Vista Medical Center
06.2023 - 05.2024
Pharmacy Technician Trainee
Walgreens
10.2022 - 06.2023
Lab Assistant/Phlebotomist
Chiricahua Community Health Centers
04.2022 - 07.2022
Shopper/Driver
Instacart Shoppers
04.2021 - 04.2023
GED - Remote
Arizona Department of education
Emergency Care - EMT
Whetstone Fire District
EMT - Emergency Care
Whetstone Fire District
Additional Information
- Authorized to work in the US for any employer
- Current fingerprint clearance card
- Current Negative TB test as of April 2025
- CPR/BLS through AHA