Merlon Jonee Ragland
Kansas City,MO
Summary
Dynamic Pharmacy Technician with proven expertise at Walgreens in prescription processing and patient profiling. Adept at resolving insurance claims and enhancing patient safety through meticulous attention to detail. Strong interpersonal skills and a commitment to community health initiatives, driving successful outcomes in diverse environments.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
Kansas City, MO
09.2023 - Current
- Accurately filled and dispensed XX prescriptions daily, ensuring patient safety and adherence to medication guidelines
- Collaborated with pharmacists to verify prescription information, resolve any discrepancies, and ensure proper dosage instructions were provided to patients
- Processed insurance claims for patients' prescriptions using electronic systems, ensuring timely reimbursement and patient access to medications
- Managed patient profiles and updated information such as allergies, current medications, and contact details accurately in the pharmacy system
- Managed expired medications through proper disposal methods, ensuring compliance with regulatory guidelines and safety standards
- Maintained clean, organized work area, including pharmacy shelves and storage areas, to enhance operational efficiency
Owner
Ayanmo Juicery LLC
Kansas City, MO
05.2020 - 07.2023
- Manage Operation of production and the facility
- Marketing and Sales Management
- Coordinated logistics for community events, ensuring smooth execution and participant engagement
- Managed product displays in retail stores to enhance visibility and attract customer interest
- Conducted training sessions for staff and volunteers, improving knowledge and service delivery
- Facilitate postpartum support group.
- Increase breastfeeding numbers with doula support and direct programs.
Community Health Worker, Owner
Gifted Hands- Talented Minds
Kansas City, MO
01.1999 - 01.2020
- Increased breastfeeding rates through doula support and targeted educational programs.
- Collaborated with Uzazi Village Sister Doula Co-Op to address and meet community health needs.
- Worked closely with mothers, parents, family, and organizations to produce quality service
- Facilitate postpartum support group
- Ante- Partum, Intra- Partum, and Post- Partum Care
- Peer Breast-feeding and Contraceptive Counselor
- Certified Childbirth Educator
- Conducted individual and small group training sessions to enhance skills.
- Specialize in working with high risk clientele
- Doula Services, Birth Companion for mother, Partner, and Family
Education
Master of Science - Industrial Safety Management
University of Central Missouri
Warrensburg, MO05.1994
Bachelors - Social Work
Avila College
Kansas City, MO05.1991
High school diploma or GED -
Arch Bishop Hogan High School
Kansas City, MO05-1984
Skills
- Prescription processing
- Dispensing prescriptions
- Prescription verification
- Patient assessment
- Prescription order interpretation
- Pharmacy technician experience
- Pharmacy customer complaint resolution
- Medication management
- Insurance processing
- Prior authorization
- Drug knowledge
- Medical terminology
- Pharmacy logistics
- Pharmacy finance management
- Inventory management
- Pharmacy inventory replenishment
- Sliding fee scale management
- Out of stock medication
- Volume conversion
- Claim resolution
- Communication skills
- Drug order put-away
- Communication skills
- Interpersonal skills
- Team development
- Mentoring
- Leadership
- Customer service
- Patient service
- Patient advocacy
- Conflict management
- Collaboration
- Case management
- Developmental disability support
- Disability support
- Analysis skills
- Organization
- Time management
- Basic math
- Typing
- Data entry
- Microsoft Office
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Windows OS
- Computer skills
- Computer literacy
- Telephone etiquette
- Cash handling
- Cost management
- Physiology knowledge
- Anatomy knowledge
- Writing skills
- Patient profiling
- Regulatory compliance
- Product promotion
- Medication management
- Insurance processing
- Regulatory compliance
- Patient profiling
- Drug knowledge
Certification
• First Aid Certification
• Pharmacy Technician License
• Registered Pharmacy Technician
• CPR Certification
• Certified APhA Immunizer
• Pharmacy Technician License
• Registered Pharmacy Technician
• CPR Certification
• Certified APhA Immunizer
Timeline
Pharmacy Technician
Walgreens
09.2023 - Current
Owner
Ayanmo Juicery LLC
05.2020 - 07.2023
Community Health Worker, Owner
Gifted Hands- Talented Minds
01.1999 - 01.2020
Master of Science - Industrial Safety Management
University of Central Missouri
Bachelors - Social Work
Avila College
High school diploma or GED -
Arch Bishop Hogan High School