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Tiffany Hostikka
Gravois Mills,MO
Summary
Dynamic Pharmacy Technician with proven expertise at CVS Pharmacy in medication dispensing and inventory management. Recognized for exceptional customer service and effective team collaboration, enhancing operational efficiency. Proficient in pharmacy software and insurance claim processing, ensuring compliance with regulations while delivering outstanding patient care.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
Lake Ozark, Missouri
11.2024 - 02.2026
- Dispensed medications accurately to patients and healthcare providers.
- Managed inventory levels to ensure availability of essential drugs.
- Processed insurance claims for prescription reimbursements, ensuring timely reimbursement and reducing delays for patients.
- Maintained cleanliness and organization of the pharmacy workspace.
- Collaborated with healthcare professionals to enhance patient care plans, contributing to improved health outcomes.
- Trained new staff on pharmacy procedures and customer service protocols.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Replenished medication supplies on shelves to maintain stock levels.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Prepared prescription transfers to other pharmacies.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Delivered exceptional customer service, addressing patient questions and concerns to promote a positive pharmacy experience.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Performed regular medication audits to ensure compliance with regulatory standards.
- Responded to telephone inquiries, providing information and assistance to callers.
- Operated cash registers to accept payments from customers.
- Counted medication stock and entered data into inventory system for precise tracking.
Pharmacy Technician
Evan’s pharmacy
Sunrise Beach, Missouri
06.2021 - 11.2023
- Dispensed medications accurately to patients and healthcare providers.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Managed inventory levels to ensure availability of essential drugs.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Processed insurance claims for prescription reimbursements, ensuring timely resolution of patient billing inquiries.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Collaborated with peers, technicians, and pharmacists to prioritize and fulfill orders, enhancing workflow efficiency.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Resolved customer complaints promptly, maintaining a professional demeanor to uphold patient trust.
- Trained new staff on pharmacy procedures and customer service protocols.
- Assisted in training new employees on pharmacy procedures.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Prepared prescription transfers to other pharmacies.
DMV Representative
Missouri Dept of Motor Vehicles
08.2014 - 04.2017
- Processed registration and license transactions.
- Administered oral and verbal exams for licensing.
- Answered customer inquiries and resolved issues in person or via phone, ensuring satisfaction and support.
- Operated cash register for efficient processing of cash, check, and credit card transactions.
Bus Aide
Park Hill School District/First Student
11.2013 - 07.2014
- Assists disabled students while loading and unloading the bus, between school and bus, across streets, and at locations where transfers are made
- Work closely with the bus driver to supervise the behavior of students on the bus
- Managed student referrals and participated in disciplinary hearings to support bus driver and maintain a safe environment.
- Supported students with health issues and delivered authorized medical care.
- Knowledge in radio operation, bus equipment, evacuation procedures in case of emergency
- Ability to learn and communicate with non-verbal students
- Enhanced leadership and decision-making skills through responsive support in various situations.
Customer Service Representative
Med4home
05.2013 - 11.2013
- Facilitated attainment of highest customer service rating in 3 years from external auditors
- Resolved an average of 250 inquiries in a given week and consistently met performance benchmarks in the areas of speed, accuracy and volume.
- Built customer relationships by actively listening to needs, coordinating with physicians, and ensuring access to life-saving medication
- Conducted 142 patient wellness evaluations monthly by phone
Customer Service Representative
Citi Bank
02.2010 - 05.2013
- Communicated with customers through in-bound calls, reconciling and collecting overdue accounts to enhance payment recovery.
- Won "Best Customer Service" award 3 months in a row for outstanding customer satisfaction
- Collaborated within team-oriented call center to track and review over 4,000 personal credit check requests, identifying potentially delinquent accounts.
- Researched financial histories, verified employment backgrounds, and conducted telephone interviews to resolve credit report discrepancies.
Manager
LC's Hamburgers
06.2000 - 02.2010
- Successfully managed a small family owned restaurant, increasing sales by 35 percent through high performance standards, exceptional service, and quality food.
- Managed budgeting, payroll, general accounting, and profit/loss statements to ensure financial health.
- Recruited, hired, supervised, and scheduled staff of up to 15 employees, fostering a motivated team environment.
- Trained service staff to enhance customer service and increase profits through suggestive selling.
- Improved morale and productivity by initiating accountability systems and instituting effective training programs.
- Planned menus, estimated food and beverage costs, and purchased inventory to enhance operational efficiency.
- Investigated and resolved food/beverage quality control issues, service complaints, ensuring increased customer satisfaction and repeat business.
- Achieved recognition for best burger in the Northland, enhancing restaurant reputation.
Education
H.S Diploma - General Studies
Park Hill South High School
Riverside, MO01-2004
Skills
- Medication dispensing
- Prescription processing
- Pharmacy software
- Drug verification
- Prescription filling
- Inventory management
- Medication storage
- Regulatory compliance
- Pharmacy law compliance
- HIPAA compliance
- Labeling prescriptions
- Drug storage procedures
- Medication storage procedures
- Insurance claim processing
- Insurance billing
- Insurance processing
- Insurance reconciliation
- Billing support
- FDA compliance
- FDA drug safety guidelines
- Medication auditing
- Drug monitoring
- Dosage form preparation
- Verifying orders
- Order verification
- Records management
- Point of sale systems proficiency
- Supporting pharmacy operations
- Supply restocking
- Stocking shelves
- Data entry
- Skilled in Team building
- Staff training
- Employee development
- Time management
- Problem resolution
- Issue resolution
- Customer support
- Excellent customer service skills
- Relationship management
- Communication strategies
- Problem-solving skills
- Work schedule management
- Inventory control
- Medication storage
- Problem-solving skills
- Order verification
- Issue resolution
- Customer support
- Prescription verification
- Insurance processing
- Pharmacy management
- Data entry
Certification
- Missouri Pharmacy Technician Certificate
- Cardiopulmonary resuscitation (CPR) certified
References
Available Upon Request
Timeline
Pharmacy Technician
CVS Pharmacy
11.2024 - 02.2026
Pharmacy Technician
Evan’s pharmacy
06.2021 - 11.2023
DMV Representative
Missouri Dept of Motor Vehicles
08.2014 - 04.2017
Bus Aide
Park Hill School District/First Student
11.2013 - 07.2014
Customer Service Representative
Med4home
05.2013 - 11.2013
Customer Service Representative
Citi Bank
02.2010 - 05.2013
Manager
LC's Hamburgers
06.2000 - 02.2010
H.S Diploma - General Studies
Park Hill South High School