Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
Pharmacy TechnicianHealthcareWork Type
Full TimeLocation Preference
HybridRemoteLocation: Xenia, OH
Open to relocation: Yes
Open To Work
Jasmine Epperley
Xenia,OH
Work Preference
Summary
Dynamic Pharmacy Technician with proven expertise at Walgreens in medication dispensing and inventory management. Recognized for enhancing workflow efficiency and patient satisfaction through effective problem-solving and team collaboration. Committed to maintaining HIPAA compliance and ensuring labeling accuracy, contributing to a 20% reduction in prescription wait times. I value my customers. I enjoy getting to know my patients and helping them in any way. I am also APHA certified for vaccinations! I have gotten employee of the month for customer service. Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Pharmacy Technician
Walgreens
Dayton Ohio
10.2004 - Current
- Assisted in medication dispensing, ensuring accuracy and adherence to safety protocols.
- Managed inventory levels, performing regular stock checks and restocking medications as needed.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness of pharmacy workstations, adhering to health regulations and standards.
- Trained new staff on operational procedures, fostering a supportive learning environment.
- Implemented organizational strategies for medication storage, improving retrieval times and reducing errors.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Utilized pharmacy management software to process prescriptions efficiently.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Assisted in management of prescription deliveries, improving patient convenience.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Participated in community health events, representing pharmacy and providing valuable health information.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
Education
High School Diploma -
Northmont
Englewood, OH05-2004
High School Diploma -
Miami Valley Career Tech Center
Clayton, Oh05-2004
Skills
Problem-solving skills
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Supply restocking
- Pharmacy ethics
- Pharmacy and customer records management
- Drug inventory control
- Labeling accuracy
- Drug safety
- Processing payments
- Interpreting and processing medication orders
- Pharmacy law compliance
- Receiving incoming supplies
- Secure storage of medications
- Updating medication histories
- Drug interaction awareness
- OTC recommendations
- New hire onboarding
- Medication therapy management
- Insurance reconciliation
- FDA and HIPAA compliance
- Pharmacy operations
- Resolving customer issues
- Billing support
- Quality assurance and control
- Supporting pharmacy operations
- Troubleshooting malfunctioning equipment
- Problem-solving skills
- Data entry
- Attention to detail
- Prioritization and organization
- Prescription filling and labeling
- Certified pharmacy technician (cpht)
- Relationship building
- Patient profile setup
Team collaboration
Confidentiality and HIPAA
Workflow optimization
Insurance billing
Answering customer questions
Medication dispensing
Patient confidentiality
Prescription filling
Insurance verification
Supply restocking
Pharmacy ethics
HIPAA
Pharmacy and customer records management
Drug inventory control
Labeling accuracy
Drug safety
Stocking shelves
Interpreting and processing medication orders
Pharmacy law compliance
Healthcare regulations
Medication labels
Medicare and medicaid process
Drug inventory management
Prescription interpretation
Receiving incoming supplies
Medication storage procedures
Order verification
Secure storage of medications
Updating medication histories
Drug storage procedures
FDA drug safety guidelines
Medication therapy management
Record preparation
Pharmacology
Labeling prescriptions
Data entry
Attention to detail
Team coordination
Cash register operations
Dispensing medications
Certified pharmacy technician (cpht)
Patient profile setup
Relationship building
Resolving complaints
Medication documentation
Timeline
Pharmacy Technician
Walgreens
10.2004 - Current
High School Diploma -
Northmont
High School Diploma -
Miami Valley Career Tech Center