Analycia Brass
Www.linkedin.com/in/analycia-brass
Summary
Experienced event & operations professional with a demonstrated history of providing premier customer service. Experience overseeing outdoor recreation space, special events, and managing a team of employees. Strong skills in communication, staff development, problem-solving, and event coordination.
Overview
5
5
years of professional experience
Work History
Assistant Operations Coordinator
CITY OF ROUND ROCK
10.2021 - 06.2023
- Oversaw 60 acres of outdoor recreation space and two meeting spaces scheduled with tournaments, clinics, and league play reservations
- Assisted with on-site coordination and implementation of events and programs
- Created and fostered relationships with local and national organizations and event organizers to ensure repeat users
- Led site visits with future users and event sponsors
- Collaborated with city personnel to ensure coverage, communication, and organization regarding event needs
- Hired, trained, evaluated, scheduled, and supervised two full-time and 20-40 part-time employees
- Oversaw onboarding processes for all new hires
- Reviewed and approved all timesheets on a bi-weekly basis
- Implemented a new hire training process
- Worked closely with HR to review and approve new hire paperwork
- Led pre-and post-event meetings with staff and customers to option feedback on event quality
- Identified operational challenges, and work with staff and customers to develop alternative solutions
- Communicated event set up and break down specifics with Sports Facility Supervisor and Operations Coordinator
- Utilized EZFacility to schedule and create invoices for user groups to maintain organization with reservations
- Processed accounts receivable reports to ensure user group billing accounts are current
- Developed and implemented pre-event reports to accurately describe events, facility usage, and event details
- Developed strong communication and organizational skills through working on group projects
Intern
FOREST CREEK GOLF CLUB
08.2022 - 12.2022
- Ensured point-of-sale accuracy in pro shop so that all charges balance with sales receipts according to operating procedures
- Collaborated with colleagues to ensure customer service standards and productivity goals are met
- Arranged pro shop, storage areas, and cart barn are maintained per Company cleanliness and appearance standards
- Scheduled tee times and handle customer inquiries and complaints following operating policies and procedures
- Assisted in planning and running tournaments and special events.
- Interacted with customers by phone, email, or in-person to provide information
Sports Facility Supervisor
CITY OF ROUND ROCK
03.2020 - 10.2021
- Assisted with the overall administration of facility operations and events at the Round Rock Multipurpose Complex
- Built and maintained relationships with facility user groups
- Enforced facility policies and procedures
- Engaged with tournament personnel to aid in producing high-quality events
- Conducted pre- and post-event meetings with part-time staff
- Trained and supervised all new hires during shadow shifts
- Utilized scheduling software to assist in staff scheduling
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Exercised leadership capabilities by successfully motivating and inspiring others
- Worked well in a team setting, providing support and guidance
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
Customer Service Representative
EMLER SWIM SCHOOL
02.2018 - 10.2018
- Responded to customer requests for products, services, and company information
- Engaged customers through greetings, tours, and answering questions
- Solved problems by proactively finding solutions
- Assisted with computer data entry and running reports in iClassPro software
- Utilized iClassPro software to enroll new customers
- Updated customer profiles to ensure current information
- Collected and organized release of liability waivers
- Created and collected invoices
- Attend and participate in bimonthly Emergency Action Plan meetings
- Marketed Emler Swim School to potential customers through warm and cold calls
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Participated in team meetings and training sessions to stay informed about updates and changes
Education
Master of Science - Sports Management- Tourism
Liberty University
Lynchburg, VABachelor of Business Administration - Sports Management
University of The Incarnate Word
San Antonio, TXSkills
Customer service
Creative problem solving
Communication
Event coordination
Facility Management
Staff training/development
Employee scheduling
Timeline
Intern
FOREST CREEK GOLF CLUB
08.2022 - 12.2022
Assistant Operations Coordinator
CITY OF ROUND ROCK
10.2021 - 06.2023
Sports Facility Supervisor
CITY OF ROUND ROCK
03.2020 - 10.2021
Customer Service Representative
EMLER SWIM SCHOOL
02.2018 - 10.2018
Master of Science - Sports Management- Tourism
Liberty University
Bachelor of Business Administration - Sports Management
University of The Incarnate Word