Hi, I’m
ANALYDIA SHOOKS
Techology Operational Risk & Compliance
Fountain Hills,AZ
Summary
Executive leader with extensive experience at American Express, specializing in operational risk frameworks and security management. Expertise in strategic planning and regulatory compliance, promoting a risk-aware culture across organizations. Skilled in leading cross-functional teams and implementing technology solutions to enhance security controls and vendor management. Strong organizational and communication skills, with a proven ability to manage diverse business relationships effectively.
Overview
27
years of professional experience
1
Certificate
Work History
USAAPhoenix
Executive - Assitant Vice President
03.2020 - Current
Job overview
- Implement and oversee USAA’s IT, Cyber, and Data Security risk management program to align with enterprise goals.
- Lead cross-functional teams in identifying, assessing, mitigating, and reporting critical technology and security risks.
- Advise senior leadership on risk posture, compliance, and remediation strategies; drove resolution of high-priority issues.
- Cultivate a risk-aware culture across IT, cybersecurity, and data management through governance and training initiatives.
- Direct incident response and post-incident reviews, ensuring implementation of process improvements and control enhancements.
- Serve as key member of enterprise governance committees, providing risk oversight and strategic insights on risks.
- Recruit and developed diverse high-performing teams, emphasizing mentorship and career development opportunities.
AGILESYSPhoenix
Senior Technology Consultant
11.2016 - 02.2020
Job overview
- Executed strategic planning and consulting for business strategy and technology development.
- Focused on agile product development frameworks and risk control integrations.
- Conducted technology assessments, identifying client needs to enhance system performance.
- Developed strategic technology solutions that improved operational efficiency for clients.
- Facilitated stakeholder meetings to define project scope and objectives.
AMERICAN EXPRESSPhoenix
Vice President of Technology Lead Operational Risk
01.2011 - 11.2016
Job overview
- Lead 30+ employees to develop and manage the operational risk framework for the IT enterprise, which included facilitating the resolution of corrective actions/risk events.
- Performed technology & information security assessments for all new products and service solutions.
- Established key risk indicators and structured reporting that allows the IT Executive Leadership appropriate transparency of risks.
- Transformed internal ideologies surrounding need of IT process implementation into positive action.
- Discovered root causes and translated complex issues to business representatives and vendors.
- Trained and provided consultation to over 7000 IT professionals and over 200 IT senior leaders on Technology Ops Risks and Controls.
AMERICAN EXPRESSPhoenix
Vice President Information Security – Chief Information Security Office
01.2005 - 12.2010
Job overview
- Executed the first Information Security Awareness program across AXP.
- Established and managed the first Enterprise Incident Response Program for data breaches which supported all US and international markets.
- Advised on several contract negotiations on security and data protection terms for large multi million dollar strategic partner agreements.
- Established and managed a third party security management program that assessed the technology and information security controls of vendors and partners.
- Established an Application Security & Database Review program to ensure web-facing applications were built with the appropriate security controls.
- Established and maintained Information Security Policies and Standards Program.
- Implemented and managed Sarbanes-Oxley requirements for all technology processes and operations which included tracking and reporting on IT general controls, identity & access management operations, security awareness training, data leakage solutions, and other information protection initiatives.
AMERICAN EXPRESSPhoenix
Vice President Technologies of Consumer & Small Business Services
01.2001 - 12.2004
Job overview
- Negotiated $20 million contract with key outsourcing vendor for development of accounts receivable systems.
- Directed $250 million multi-year data conversion project included moving domestic consumer cardholders from multiple systems to a single platform.
- Coordinated efforts of 70+ system groups with 40+ separate project works streams.
- Managed daily activities of 3 domestic accounts receivables platforms, which processed all US, Canada, and Latin American consumers’ accounts.
- Established a cross-based testing environment solution, which ultimately became a standard environment across AXP Technologies.
AMERICAN EXPRESSPhoenix
Technology Vice President – Pre-Paid Card and Chip Card System Development
01.1998 - 12.2001
Job overview
- Developed and maintained the first receivables system for pre-paid card business.
- Implemented a new authorization platform system for the stored value business.
- Managed several new client implementations.
- Planned and executed several large software conversion and data conversion initiatives.
- Maintained systems to support performance of growth every year.
AMERICAN EXPRESSPhoenix
Technology Director, Development Leader in New Business Development
AMERICAN EXPRESSPhoenix
Senior Project Advisor in Strategic Operations
AMERICAN EXPRESSPhoenix
Travel Related Services, Industrial Engineer - Performance Engineering
IBM CORPORATIONTucson
Sales and Customer Service Representative
Education
UNIVERSITY OF ARIZONATucson, AZ
Bachelor of Science from Industrial Engineering
01.1987
Skills
- Security and technology management
- Operational risk assessment
- Business strategy execution
- Microsoft Office Suite
- SharePoint collaboration
- GRC tools expertise (ie Archer)
- Regulatory compliance
- Industry standards and frameworks
- Product review processes
- Agile transformation methodologies
- Technology and security controls
- Vendor management strategies
- IT security policies
- Strategic planning execution
- Enterprise program management
Certification
- Certified Third Party Risk Professional (CTPRP), 01/01/15, 01/01/18
- Certified SAFe 4 Consultant, 01/01/19
Languages
Spanish
Native/ Bilingual
Timeline
Executive - Assitant Vice President
USAA
03.2020 - Current
Senior Technology Consultant
AGILESYS
11.2016 - 02.2020
Vice President of Technology Lead Operational Risk
AMERICAN EXPRESS
01.2011 - 11.2016
Vice President Information Security – Chief Information Security Office
AMERICAN EXPRESS
01.2005 - 12.2010
Vice President Technologies of Consumer & Small Business Services
AMERICAN EXPRESS
01.2001 - 12.2004
Technology Vice President – Pre-Paid Card and Chip Card System Development
AMERICAN EXPRESS
01.1998 - 12.2001
Technology Director, Development Leader in New Business Development
AMERICAN EXPRESS
Senior Project Advisor in Strategic Operations
AMERICAN EXPRESS
Travel Related Services, Industrial Engineer - Performance Engineering
AMERICAN EXPRESS
Sales and Customer Service Representative
IBM CORPORATION
UNIVERSITY OF ARIZONA
Bachelor of Science from Industrial Engineering
Availability
See my work availability
Not Available
Available
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tuesday
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References
References available upon request.
Affiliations and Interests
- Board Member, Junior Achievement Central Arizona District (2016)
- Arizona State Appraiser Trainee
- Business Owner, Elements Massage Studio
- Advocate of Mental Health Organizations and Support groups
References
References available upon request.
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