ROCHELLE HILL
Washington,D.C.
Summary
Dynamic security leader with extensive experience managing security operations in diverse environments. Proven ability to enhance safety and security measures through effective conflict resolution, incident reporting, and collaboration with stakeholders, fostering a culture of safety and professionalism.
Overview
27
27
years of professional experience
Work History
Unarmed Special Police Officer
MedStar Health
11.2025 - Current
- Provide a safe and secure environment for patients, visitors, physicians, and hospital staff.
- Monitored access control points, enforcing security policies to safeguard hospital premises.
- Respond to emergencies and security incidents.
- De-escalate conflicts using effective communication.
- Patrol hospital buildings and surrounding property.
- Collaborated with healthcare staff to proactively address security concerns, enhancing overall safety.
- Coordinated with hospital staff and law enforcement to enhance security protocols.
- Enforced hospital policies and regulations to promote a secure environment.
Front End Cashier
Safeway
03.2026 - Current
- Greeted customers upon entry to create a welcoming atmosphere.
- Bagged groceries for customers efficiently at checkout.
- Cash handling Operator cash register, scan items, process payments, make change, and check IDs for restricted items.
- Restocked shelves and organized displays to ensure product availability and enhance shopping experience.
- Work with cashiers, stockers, and managers to maintain store.
Armed SPO Supervisor
SecTech Inc.
07.2023 - 03.2026
- Supervised security operations and personnel to ensure safe and secure environment.
- Monitored access control, patrol operations, incident response, and ensured compliance with security procedures.
- Led and supported security officers through guidance and operational oversight.
- Prepare and review incident documentation and address security concerns.
- Trained new employees on safety protocols and operational guidelines.
- Coordinated workflow among departments to optimize resource allocation and task completion.
- Conducted regular team meetings to address issues and enhance communication.
Armed Supervisor
Security Assurance Management
01.2018 - 07.2023
- Supervised armed security personnel and daily security operations.
- Enforced access-control procedures and responded to security incidents and emergencies.
- Directed officers and maintained professional communication with clients and staff to ensure operational effectiveness.
- Completed incident reports to document security incidents and supported a safe, secure work environment.
- Implemented training programs to enhance team performance and knowledge retention.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured compliance with workplace safety regulations through training sessions for all staff members.
Security Officer
Admiral Security
Washington, DC
10.2016 - 02.2018
- Secured personnel and premises through thorough inspections and consistent patrols.
- Executed access control checks at entry points, ensuring authorized personnel only accessed premises, patrols, and security procedures.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Responded promptly to alarms and incidents, coordinating with local authorities.
- Responded to incidents and coordinated appropriate emergency response.
- Maintained communication with clients, staff, and security personnel.
- Documented daily activities and incidents in detailed logs for management review. Documented incidents in detailed reports for management review.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Security Supervisor
Watkins Security Agency
05.2012 - 02.2016
- Supervised security officers to ensure effective daily site operations.
- Monitored building access and patrol activity to enhance incident response.
- Prepared reports and resolved security issues promptly and professionally.
Security Officer
Hebrew Home of Greater Washington
09.2008 - 04.2012
- Responded to emergencies and security incidents, ensuring safety of residents, visitors, and staff.
- Delivered security services to ensure safety for residents, visitors, and staff.
- Patrolled facilities and monitored access points.
- Documented security incidents in detailed reports, enhancing accountability and professionalism in customer service.
Project Manager
Remote Surveillance Technology Solution
03.2000 - 09.2008
- Coordinated surveillance-related projects and streamlined operational activities to enhance project delivery.
- Facilitated security technology implementation and maintained effective communication with clients and staff.
- Tracked project progress and proactively addressed operational concerns to ensure timely resolution.
- Managed risk assessment processes to identify and mitigate potential issues early.
- Facilitated meetings to ensure alignment among team members and stakeholders.
- Provided mentorship to junior team members on best practices in project management.
- Built and established strong partnerships with teams, vendors and contractors.
Patient Service Coordinator
Medical Solutions
05.2000 - 06.2001
- Managed patient intake processes and verified insurance information accurately.
- Oversaw patient registrations by collecting information, verifying benefits, and submitting paperwork.
- Coordinated patient appointments and schedules for efficient clinic operations.
- Facilitated communication between patients and healthcare providers effectively.
- Responded to patient inquiries and resolved issues promptly and professionally.
- Assisted in maintaining patient records using electronic health record systems.
- Maintained accurate documentation of patient visits and follow-up care plans.
- Coordinated the release of medical records to third parties upon request.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scheduled laboratory tests or diagnostic imaging studies based on physician orders.
Education
High School Diploma -
Goodwill Excel
Washington, DC07-2020
Skills
- Access Control
- Access Control Management
- Security Policy Enforcement
- Security Compliance
- Incident Response
- Emergency Response
- Crisis Management
- Threat Assessment
- Security Operations
- Security Patrols
- Surveillance Operations
- Healthcare Security
- Safety Regulations
- Safety Protocols
- Conflict Resolution
- De-escalation
- Professional communication
- Customer service
- Problem solving
- Team Leadership
- Team Coordination
- Operational Oversight
- Event Coordination
- Incident Reporting
- Confidentiality Protocols
- ADX/GE Knowledge
- Security Technology Management
- Safety Protocols
- Incident Response
Certifications And Credentials
- Licensed Special Police Officer
- Licensed Security Officer
- ASP Handcuff
- ASP-OC Spray
- ASP Baton
- Certificate Medical Administrative Assistant
- Certified EKG Technician
- Certified Phlebotomist
- CPR Certified
- Armed Handgun Certified
- American Hotel & Lodging Association (AHLA) Certified Guest Services Professional – 03/01/20
Timeline
Front End Cashier
Safeway
03.2026 - Current
Unarmed Special Police Officer
MedStar Health
11.2025 - Current
Armed SPO Supervisor
SecTech Inc.
07.2023 - 03.2026
Armed Supervisor
Security Assurance Management
01.2018 - 07.2023
Security Officer
Admiral Security
10.2016 - 02.2018
Security Supervisor
Watkins Security Agency
05.2012 - 02.2016
Security Officer
Hebrew Home of Greater Washington
09.2008 - 04.2012
Patient Service Coordinator
Medical Solutions
05.2000 - 06.2001
Project Manager
Remote Surveillance Technology Solution
03.2000 - 09.2008
High School Diploma -
Goodwill Excel