Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
Generic

Analysa Guerrero Ferrer

Willemstad,Curacao

Summary

Accommodating Customer Support Specialist with international experience , documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Care Executive

Concentrix
Willemstad
07.2025 - Current
  • Handled customer inquiries through phone, email, and chat support channels.
  • Resolved customer complaints effectively while maintaining a positive demeanor.
  • Collaborated with team members to ensure timely issue resolution and service delivery.
  • Monitored service quality to uphold company standards and customer satisfaction levels.
  • Investigated customer complaints and provided solutions within acceptable time frames.
  • Developed and maintained relationships with customers to ensure their satisfaction.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Resolved billing issues and disputes through effective problem solving techniques.

Lead Medical Esthetician

Ten Spot
Ontario, Canada
03.2023 - Current
  • Offered exceptional aesthetic treatments, including advanced services such as microneedling, intensive facials, and laser hair removal, improving customer satisfaction and service quality.
  • Offered exceptional aesthetic treatments, including advanced services such as microneedling, intensive facials, and laser hair removal, improving customer satisfaction and service quality.
  • Cultivated strong customer relationships, resulting in an impressive 80% increase in repeat business through personalized service and follow-up.
  • Maintained a clean and hygienized spa environment, ensuring strict adherence to health and safety protocols, while consistently receiving positive feedback from guests.

Spa Manager

ZO Skin Health
Toronto, ON
10.2019 - 12.2022
  • Created a warm and inviting atmosphere by greeting all spa guests in a friendly manner.
  • Expert in advanced facials, lash lifts, eyebrow lamination and body treatments.
  • Assisted guests with inquiries and provided exceptional customer service.
  • Collaborated with therapists to optimize service delivery and guest experience.

Administrative Assistant

True North Business
Toronto, ON
08.2021 - 12.2021
  • Managed scheduling and calendar coordination for executives and team members.
  • Prepared and organized documents for meetings and presentations.
  • Communicated with clients and vendors to address inquiries and requests.
  • Supported financial tasks by processing invoices and expense reports.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Handled confidential documents in an organized fashion according to established protocol.

Education

Associate of Arts And Sciences - Esthetics & Spa Therapies

Seneca College
Toronto, ON
06-2019

High School Diploma -

International School of Curacao
Willemstad, Curacao
01.2017

Skills

  • Customer service
  • Issue resolution
  • Team collaboration
  • Problem solving
  • Well-organized
  • Call center operations

Languages

  • English
  • Dutch
  • Spanish
  • Papiamentu
  • French

Certification

  • CSG Customer Service Booking.com
  • Dermalogica

Accomplishments

  • Resolved customer complaints with 85% satisfaction rate.
  • Trusted to supervise daily operations in managers absence,ensuring smooth workflow.
  • Recognized for leadership qualities andvanced Team Lead role.

Timeline

Customer Care Executive

Concentrix
07.2025 - Current

Lead Medical Esthetician

Ten Spot
03.2023 - Current

Administrative Assistant

True North Business
08.2021 - 12.2021

Spa Manager

ZO Skin Health
10.2019 - 12.2022

Associate of Arts And Sciences - Esthetics & Spa Therapies

Seneca College

High School Diploma -

International School of Curacao

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