Jaime Hunter
Idabel,OK
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities.
Overview
12
12
years of professional experience
Work History
Customer Care Executive
Adam & Eve Day Spa Massage And Skin Care
Norman, OK
01.2022 - 06.2023
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Processed orders, returns, exchanges, and refunds efficiently according to company policies.
- Assisted customers with product selection based on individual needs.
- Gathered customer feedback and reported it to management for further action.
- Resolved billing issues and disputes through effective problem solving techniques.
- Created detailed reports of customer interactions for internal records keeping purposes.
- Maintained up-to-date knowledge of product lines, pricing plans, warranties.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Collaborated with other departments such as marketing or sales teams for promotional activities.
- Conducted training sessions for new employees on proper telephone etiquette practices.
- Ensured compliance with federal regulations regarding privacy of consumer information.
- Generated weekly performance metrics such as average response times and call resolution rates.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Referred unresolved grievances to designated departments for further investigation.
- Monitored monthly customer service metrics for each customer service associate.
- Processed customer account changes with proprietary software.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Fire Watcher
Tri Lakes
Ashdown, AR
12.2017 - 08.2021
- Monitor welders while they worked
- Put out fires
- Monitor hotspots
- Conducted fire safety inspections of buildings and equipment to ensure compliance with state regulations.
- Inspected fire extinguishers, hoses, hydrants, and other related items for proper operation.
- Provided training on proper fire safety techniques to staff members.
- Reported all violations of fire safety regulations to the appropriate authorities.
- Participated in drills and exercises to maintain proficiency in responding to emergencies.
- Maintained records of all inspections conducted and reported any discrepancies or issues found during these inspections.
- Responded quickly and efficiently to reports of smoke or other signs of a possible fire within a facility.
- Examined areas for combustible materials that may be hazardous when exposed to heat sources or sparks.
- Checked ventilation systems regularly for any blockages or obstructions that could cause a hazard.
- Identified unsafe conditions or practices which may lead to a hazardous situation involving possible fires or explosions.
- Repaired damaged wiring, pipes, valves., which could create a risk for fires if not handled properly.
- Removed flammable materials from reach of ignition sources to minimize fire risk.
- Stood ready with fire suppression equipment such as fire extinguishers to watch for flare-ups.
- Warned other personnel of danger or to evacuate, using verbal or other prearranged methods of communication.
- Inspected fire extinguishing and fire protection equipment, immediately reporting repairs needed.
- Examined and inventoried firefighting equipment.
- Enforced established regulations concerning environmental protection and fire prevention.
- Restricted public access and recreational use of forest lands during critical fire seasons.
- Trained new employees regarding emergency response procedures, operational tasks and equipment upkeep.
- Provided direction and support to teams working to extinguish forest and wildfires.
Assistant Manager
Deja Vu Love Boutique
Shreveport, LA
10.2011 - 09.2016
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Established processes for monitoring customer satisfaction levels.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
Education
High School Diploma -
Wright City High School
Wright City, OK05-1995
Some College (No Degree) - Pharmacy Technology
Virginia Tech
Shreveport, LACdl - Truck Driver
Southeastern Oklahoma State University
Durant, OKSkills
- Customer Service
- Order Fulfillment
- Customer Research
- Customer Engagement
- Inquiry Requests
- Customer Service Excellence
- Customer Correspondence
- Customer Satisfaction
- Focused On Customer Satisfaction
- Customer Experience Improvement
- Customer Relationship Building
- Customer Complaint Resolution
- Problem Resolution
- Complaint Resolution
- Problem-Solving
- Accurate Order Fulfillment
- Customer Needs Assessment
- Customer Consulting
- Customer Assistance
Timeline
Customer Care Executive
Adam & Eve Day Spa Massage And Skin Care
01.2022 - 06.2023
Fire Watcher
Tri Lakes
12.2017 - 08.2021
Assistant Manager
Deja Vu Love Boutique
10.2011 - 09.2016
High School Diploma -
Wright City High School
Some College (No Degree) - Pharmacy Technology
Virginia Tech
Cdl - Truck Driver
Southeastern Oklahoma State University