Analyse Long
Jurupa Valley,CA
Summary
I am a dedicated Hospital Office Assistant with 12+ years of administrative support experience. Skilled in office coordination, communication, and organization, I Maintain a professional demeanor and deliver high-quality results under pressure. I am Relocating to Aurora, Colorado and seeking new opportunities to continue supporting healthcare operations with excellence. A dependable, fast- learning team player, I work independently, adapt quickly, and bring strong technical proficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Assistant
Arrowhead Regional Medical Center
04.2014 - Current
- Supported front desk operations by greeting patients, resolving concerns, and directing inquiries to appropriate personnel, ensuring a positive experience.
- Streamlined communication between departments, improving workflow efficiency, and reducing response times.
- Maintained confidential patient records in compliance with HIPAA guidelines; ensured accurate data entry, and timely documentation updates.
- Improved medical documentation systems by developing filing processes that increased retrieval speed and organization.
- Processed patient admissions and discharges, ensuring accurate and timely entry into healthcare management systems.
- Trained and supervised new administrative staff, promoting consistent procedures, unit expectations and improving team performance.
- Managed office supply inventory and ordering to maintain adequate stock levels and support daily operations.
- Enhanced office efficiency by handling incoming mail, phone calls, organizing files, and maintaining a clean workspace.
- Decorating the unit during major holidays to support a positive team environment.
- Contacting insurance companies to verify eligibility and support patient financial processing.
Medical Reserve Corps Volunteer Forces
San Bernardino Sheriff's Department
08.2013 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked alongside medical professionals, giving care to San Bernardino County during natural disasters.
- Provide medical attention when needed to deputy trainees during agility testing.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Food Preparation Worker
Disneyland Parks And Resorts
04.2011 - 12.2011
- Collaborated with team members to streamline food preparation processes for timely service.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked. Meeting health department standards.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Packaged and stored food products following proper handling and preservation methods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Handled high-pressure situations calmly and professionally during peak hours of operation.
Education
No Degree - General Education
Riverside City College
Riverside, CANo Degree - Music Education
Fullerton College
Fullerton, CANo Degree - License Vocational Nurse
San Bernardino Adult School
San Bernardino, CACertified Nursing Assistant - Nursing
Riverside Adult School
Riverside, CA07-2013
Skills
- Medical record management
- Appointment coordination
- Front desk operations
- Inventory management
- Office communication
- Document processing
- Customer service enhancement
- HIPAA compliance
- Team leadership
- Customer service
- Quick typing
- Friendly, positive attitude
- Teamwork and collaboration
Accomplishments
- Completed over 300 miles of endurance Running in one year, demonstrating discipline, commitment, and strong mental resilience is distances ranging from 5k to 50k.
- possess 12+ years of medical terminology experience, supporting clear communication and accuracy in clinical documentation.
- Awarded a $5,000 scholarship for my exceptional vocal performance, leading to studies in Music Education.
- Certified CPR instructor with the San Bernardino County Sheriff's Department (SBCSD).
- Earned a GOLD STAR for improving Patient safety, and delivering excellent customer service.
Certification
- California Certified Nursing Assistant
04/2013-04/2017, #00839398
- American Heart Association Healthcare Provider
CPR/BLS 04/2025- 04/2026
Languages
English
Native or Bilingual
Timeline
Office Assistant
Arrowhead Regional Medical Center
04.2014 - Current
Medical Reserve Corps Volunteer Forces
San Bernardino Sheriff's Department
08.2013 - Current
Food Preparation Worker
Disneyland Parks And Resorts
04.2011 - 12.2011
No Degree - General Education
Riverside City College
No Degree - Music Education
Fullerton College
No Degree - License Vocational Nurse
San Bernardino Adult School
Certified Nursing Assistant - Nursing
Riverside Adult School