Ana M. Alba
Chandler,AZ
Summary
Pursuing a career in Management, Accounting, Human Resources or Payroll. Benefiting from over ten years of related experience and bilingual expertise.
Experienced with managing high-volume accounts and resolving delinquent payments efficiently. Utilizes advanced negotiation techniques and financial analysis to enhance collections performance. Knowledge of regulatory compliance and strategic decision-making ensures optimized recovery and minimized risk.
Overview
25
25
years of professional experience
Work History
Senior Collection Specialist
Clarivate Analytics
11.2021 - Current
- Responsible for managing a portfolio of between 200-300 accounts in the US and Global customers in Mexico, Central America, South America and Europe.
- Reconcile customer accounts and resolve past-due balances.
- Worked closely with management, accounts receivable, customer service and sales to ensure customer needs are met.
- Evaluates moderately complex customer records and recommends severance activities including stop service, cancellation or write off.
- Evaluates customer credit limits based on payment history, purchase activity and customer credit reports.
- Resolved collection disputes; makes inquiries, researches, and communicates with internal and external customers.
- Performs advanced duties with more accountability and with minimal direction for action and results associated with improving cash flow and minimizing bad debt write offs.
Credit Analyst
Insight Public Sector
01.2020 - 10.2021
- Approved credit application and credit limit increase
- Review D&B and banking information
- Financial statement analysis
- Perform fraud review/checks on orders/accounts
Workflow Analyst
Insight Public Sector
10.2018 - 01.2020
- Research and work with several sales teams and various teams within the company to find resolutions to decrease order disputes.
Financial Service Representative I
Insight Public Sector
03.2015 - 10.2018
- Responsible for Federal accounts; Navy, Air Force and Army
- Handle Federal contracts and interpret terms, invoice and payment requirements.
- Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
- Submit invoices into Government portals for payment processing.
- Accountable for reducing delinquency for assigned accounts
Accounting Clerk/Contract
Rise Services Inc.
09.2014 - 11.2014
- Billed State of Arizona and other insurance companies for Behavioral Treatments
- Responsible for daily deposits and mail distribution
- Posted Cash Receipts
AP/AR Clerk
Telgian Corporation
08.2013 - 04.2014
- Responsible for processing customer invoices per contract specifications
- Invoicing to various 3rd party systems
- Importing and creating spreadsheets for customer invoices and transferring to customer custom templates.
- Processing vendor invoices through accounts payable program according to vendor contracts.
Credit/Billing Specialist
National Restaurant Supply
08.2011 - 07.2012
- Monitored customer terms and compliance, Responsible for credit hold/releases, Collect on delinquent accounts
- Daily billing, Approve new lines of credit and/or the extension of credit and limits
- Process daily deposit and payments for contract accounts and Oversee Contract Accounts.
Administrative Assistant
Strong Mortgage Solutions
07.2010 - 12.2010
- Utilized Microsoft Office including Word, Excel, PowerPoint, and Access, completed reports and analyzed data effectively to identify best practices
- Handled extensive travel reservations, Planned and coordinated interdepartmental meetings
- Drafted correspondence, transcribed reports and answered incoming calls for multiple companies.
- Contract Assignment
Accounting Specialist/Management
Therm-O-Rock West
01.2001 - 07.2010
- Supervised Production team.
- Oversaw and processed AP & AR
- Managed Customer Service
- Supervised Safety Program
- In charged of Human Resources and Payroll
- Great Plains software
Education
Associates of Arts Degree - Business Management
Western International University
Chandler, ArizonaBachelor of Science in Business - Human Resources
Western International University
Chandler, ArizonaHigh School Diploma - undefined
Chandler High School
Chandler, ArizonaSkills
- Proficient in reading and writing Spanish
- Ensured correct financial entries
- Utilized accounting systems for information analysis
- Developed detailed accounting and auditing documentation
- Payroll coordination
- Human resources management
Accomplishments
Awarded Star of the Quarter in Q1 and Spot Award at Clarivate in 2023
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Collection Specialist
Clarivate Analytics
11.2021 - Current
Credit Analyst
Insight Public Sector
01.2020 - 10.2021
Workflow Analyst
Insight Public Sector
10.2018 - 01.2020
Financial Service Representative I
Insight Public Sector
03.2015 - 10.2018
Accounting Clerk/Contract
Rise Services Inc.
09.2014 - 11.2014
AP/AR Clerk
Telgian Corporation
08.2013 - 04.2014
Credit/Billing Specialist
National Restaurant Supply
08.2011 - 07.2012
Administrative Assistant
Strong Mortgage Solutions
07.2010 - 12.2010
Accounting Specialist/Management
Therm-O-Rock West
01.2001 - 07.2010
Bachelor of Science in Business - Human Resources
Western International University
High School Diploma - undefined
Chandler High School
Associates of Arts Degree - Business Management
Western International University