Renee Pratt
Elmira
Summary
Results-driven Senior Collection Specialist with expertise in client engagement, compliance, and high-volume collections. Proven ability to train junior staff and enhance team performance.
Overview
26
26
years of professional experience
Work History
Senior Collection Specialist
Pioneer Credit Recovery Inc
Horseheads
06.2020 - 01.2026
- Developed communication strategies that enhanced client engagement and professionalism.
- Managed high-volume collections for assigned accounts with precision.
- Maintained accurate records of interactions to ensure compliance and support reporting.
- Processed credit card payments through online portal system.
- Guided and trained junior staff in Collections Department to improve team knowledge and performance.
Customer Service Desk Associate
Wal-Mart Supercenter
Horseheads
08.2011 - 10.2019
- Resolved customer complaints through effective communication and problem-solving.
- Maintained knowledge of store promotions and product offerings for accurate assistance.
- Processed transactions efficiently using point-of-sale systems.
Tax Office Manager
Jackson Hewitt Tax Service
Horseheads
08.1999 - 04.2012
- Supervised and trained staff on tax preparation processes and software, enhancing team competency and service quality.
- Managed daily operations of tax office, ensuring regulatory compliance and accuracy of filings.
- Coordinated client appointments, optimizing workflow during peak season to meet deadlines.
Education
Bachelor of Science - Human Services/Psychology
University of Phoenix
Tempe, AZSkills
- Compliance record keeping
- Payment processing
- Client engagement
- Problem solving
- Effective communication
- Attention to detail
- Time management
Timeline
Senior Collection Specialist
Pioneer Credit Recovery Inc
06.2020 - 01.2026
Customer Service Desk Associate
Wal-Mart Supercenter
08.2011 - 10.2019
Tax Office Manager
Jackson Hewitt Tax Service
08.1999 - 04.2012
Bachelor of Science - Human Services/Psychology
University of Phoenix