Summary
Overview
Work History
Education
Skills
Timeline
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Amy Wolf

Ludlow,KY

Summary

Dynamic Senior Collection Specialist with a proven track record at LAW FIRM OF DEHAAN AND BACH, adept in debt negotiation and portfolio management. Excelled in building relationships and optimizing revenue recovery, managing over 1000 accounts. Skilled in Microsoft Office and active listening, consistently achieving mutually beneficial resolutions.

Overview

14
14
years of professional experience

Work History

Senior Collection Specialist

LAW FIRM OF DEHAAN AND BACH
Milford, OH
02.2015 - 04.2024

Was employed with this company from 2003 through 2010-recalled back.

Responsibilities include; contact borrowers and implementing strategic plans and procedures to optimize revenue recovery. Worked closely with major clients with updated documentation, and attorney legal action. Worked closely with a portfolio of 1000 plus accounts. Ensuring record keeping for optimal results. Negotiated settements with debtors, achieving mutually beneficial resolutions. Skip trace and filing legal action,

Property Inspector

WALLICK COMMUNITIES - ROLLING HILLS APT.
Cincinnati, OH
03.2015 - 02.2017

Responsibilities include; Schedule inspections on all residential units. Increased accuracy of inspection reports through meticulous attention to detail and consistent documentation practices. Gathered data, physical samples, and photographic evidence. Assisted residents in understanding the implications of inspection findings, providing guidance on necessary repairs or improvements. Coordinate eviction notices after 2 failed attempts.

Administrative Assistant Intern

HAMILTON COUNTY BOARD OF ELECTIONS
Cincinnati, OH
04.2010 - 11.2014

Responsibilities include; Maintained confidentiality of sensitive information by adhering to strict privacy policies. Delivered excellent customer service through prompt responses client inquires. Participated in multiple elections; presidential, governor, mayor and other general elections. Data entry for new voters, supervised early voter registration. Visited nursing homes and hospitals for the voters who could not get out to vote, went over all ballots.

Education

High School Diploma -

Scarlet Oaks Career Development
Cincinnati, OH
05.1985

Skills

  • Payment Processing
  • Credit analysis
  • Debt Negotiation
  • Dispute Resolution
  • Skip Tracing
  • Portfolio Management
  • Payment Scheduling
  • Microsoft Office
  • Debt Repayment Negotiation
  • Legal Compliance
  • Relationship Building
  • Active listening abilities
  • Outbound Calling
  • Collections
  • Customer research
  • New Hire Training
  • Bookkeeping
  • Credit and collections

Timeline

Property Inspector

WALLICK COMMUNITIES - ROLLING HILLS APT.
03.2015 - 02.2017

Senior Collection Specialist

LAW FIRM OF DEHAAN AND BACH
02.2015 - 04.2024

Administrative Assistant Intern

HAMILTON COUNTY BOARD OF ELECTIONS
04.2010 - 11.2014

High School Diploma -

Scarlet Oaks Career Development
Amy Wolf