Summary
Overview
Work History
Education
Skills
Timeline
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Doreen Kelley

Collections
Glassboro,NJ

Summary

I have 25+ years of collection experience in all areas. I have done collections for first and third party agencies. I also have trained in FDCPA laws. I was an operations manager for the Auto department and JP Morgan group. I love to talk and listen to people.

Overview

10
10
years of professional experience

Work History

Senior Collection Specialist

Chase Receivables
04.2017 - 04.2022
  • Processed vendor and supplier payments on weekly basis.
  • Collaborated with customers to resolve disputes.
  • Encoded and canceled checks using bank machines.
  • Quantified debtor balances to avoid late payments and bad credit.

Operations Manager

MRS, BPO
08.2012 - 09.2017
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Trained new employees on proper protocols and customer service standards.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Education

General -

William Tennent High School
Warminster, PA
06.1987

Skills

  • Credit and Collections
  • Team Oriented
  • Environmental Monitoring
  • Goals and Performance
  • Auto Dialers
  • New Hire Training
  • Billing Practices
  • Process Optimization
  • Payment Acceptance
  • Skip Tracking
  • Records Management
  • Persuasive Negotiations

Timeline

Senior Collection Specialist

Chase Receivables
04.2017 - 04.2022

Operations Manager

MRS, BPO
08.2012 - 09.2017

General -

William Tennent High School

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