Anam Tahseen
Cinnaminson
Summary
Dynamic Fraud Agent with TD Bank expertise in fraud detection and customer relationship management. Proven ability to analyze financial data and implement innovative solutions, enhancing efficiency. Strong communicator and detail-oriented professional, committed to maintaining compliance and optimizing customer service. Skilled in data analysis and training coordination, driving team success in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Fraud Agent
TD Bank
Mount Laurel
08.2023 - Current
- Investigated fraudulent transactions using advanced detection tools and techniques.
- Analyzed customer accounts for suspicious activity and potential risks.
- Monitored compliance with banking regulations and internal policies.
- Investigated and analyzed customer complaints of potential fraud or unauthorized account activity.
- Implemented new technologies designed specifically for detecting fraudulent activities more quickly and efficiently.
- Participated in training sessions related to anti-fraud policies and procedures.
- Analyzed financial information using specialized software programs to identify any discrepancies or signs of fraud.
- Communicated regularly with customers via telephone, email or chat regarding the status of their investigation.
- Assessed risk levels of transactions based on established criteria and regulations.
- Maintained up-to-date knowledge of industry trends, best practices, regulatory standards, laws and guidelines related to fraud prevention.
Teller
TD Bank
Willingboro
04.2022 - Current
- Answered over 70 customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities by 95% to my goal resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
Stocker
Walmart – Cinnaminson
01.2019 - 04.2022
- Stock inventory and merchandise properly
- Trained new associate on policies and procedure
- Assist managers in daily projects to maintain store
- Performed inventory control, such as counting and stocking merchandise.
- Maintained effective team member communication.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Department Manager
07.2016 - 01.2019
- Attended Department Managers meetings
- Attended Department Managers academy training
- Managed over 30 associates
- Prepped for inventory in different stores
- Remain knowledgeable on leadership skills
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
Cashier
Walmart
Cinnaminson
12.2014 - 07.2016
- Managed customer service desk and over 15 customers calls per day
- Run money services of customer service
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Bachelor's - Computer Science
Rutgers State University
Camden NJ05.2022
Cyber Security Certificate -
Rutgers, The State University of New Jersey
Camden, NJ05.2022
Associate of Science -
Rowan College At Burlington County
Mt Laurel, NJ08.2019
Skills
- Microsoft Office Suite
- Programming languages: C, C, Java, Python
- Time management
- Written and verbal communication
- Public speaking
- Actuarial science
- Accounting principles
- Detail orientation
- Spreadsheet development
- Template management
- Data analysis
- Team collaboration
- Training coordination
- Customer relationship management
- Fraud detection
- Client relationship management
- Reporting and documentation
Languages
Urdu, Punjabi, English
Timeline
Fraud Agent
TD Bank
08.2023 - Current
Teller
TD Bank
04.2022 - Current
Stocker
Walmart – Cinnaminson
01.2019 - 04.2022
Department Manager
07.2016 - 01.2019
Cashier
Walmart
12.2014 - 07.2016
Bachelor's - Computer Science
Rutgers State University
Cyber Security Certificate -
Rutgers, The State University of New Jersey
Associate of Science -
Rowan College At Burlington County